Feedback Coordinator - Consumer Feedback Team

ACT Health; Canberra; Hybrid; AUD 103,000 - 117,000; Full time

Benefits offered by this job

Competitive pay and working conditions

Salary Packaging with fringe benefits

Flexible working conditions

Employee Assistance Program

Onsite facilities

Job summary

ACT Health's Canberra Health Services is seeking a Feedback Coordinator in the Consumer Feedback Team to manage and respond to feedback across CHS with empathy and professionalism. You will work with consumers, carers and public stakeholders, contributing to a coordinated approach to feedback management that supports service improvement and safer patient experiences.

The role reports to the Director, Office of the CEO, and involves preparing advisory material for executives and ministers, with

Responsibilities

• Coordinate and manage feedback across CHS, ensuring concerns, compliments and suggestions are addressed with professionalism and integrity.
• Provide timely and effective responses and support resolution of concerns.
• Assist with open disclosure processes and prepare advice for CHS executives, Ministers and other stakeholders.

Job description

Feedback Coordinator - Consumer Feedback Team

Employment Type: Full Time, 8-month temporary contract with the possibility of extension and or permanency
Classification: Administrative Service Officer Level 6 (PN 25792)
Salary: $102,657 – $116,592 (Plus 12.5% Super)
Location: The Canberra Hospital, Garren/Hybrid
Section: Consumer Feedback Team
Closing Date: Monday 23rd November 2026

What can we offer you:

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.
• Access to onsite Physiotherapists.
• Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role:

Join Canberra Health Services and play a vital role in strengthening the experience of our consumers, carers and community.

As a Feedback Coordinator within the Office of the Chief Executive Officer, you will be at the forefront of managing feedback and correspondence across CHS, ensuring concerns, compliments and suggestions are addressed with professionalism, empathy and integrity. Working closely with consumers, carers, members of the public and key stakeholders, you will contribute to a coordinated organisation-wide approach to feedback management that supports continuous improvement in healthcare services and outcomes.

Reporting to the Director, Office of the CEO, you will coordinate and manage feedback received across CHS, facilitate timely and effective responses, and support the resolution of concerns. The role also provides essential administrative and reporting support, including contributing to open disclosure processes and preparing advice for CHS executives, Ministers, the ACT Government and other stakeholders. This is an exciting opportunity for a highly organised and customer-focused professional who is passionate about engagement, service excellence and improving the patient experience.

Please note: selection process may be based on assessment of written applications and referee reports only

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‑based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

If you would like further information regarding this opportunity, please contact Tracy Pearce at 0431 840 *** or at ************@act.gov.au.