Patient Care & Feedback Liaison (Part-Time)

Livingin Australia; Australia; On-site; AUD 60,000 - 80,000; Part time

Benefits offered by this job

Salary packaging benefits up to $15,900 p.a.

Paid parental leave

Access to educational scholarship program

Discounted private health insurance

Visa sponsorship available

Job summary

Livingin Australia is seeking a part-time Patient Liaison Officer responsible for managing patient and carer concerns effectively. This role involves coordinating the investigation and follow-up of complaints, ensuring timely responses and empathetic care.

The ideal candidate will have a degree in a relevant health area, complaint resolution experience, and strong communication skills. Benefits include comprehensive salary packaging and additional leave options, alongside a supportive work culture focused on inclusion and diversity.

Qualifications

• Demonstrated experience in complaint handling and resolution in a service industry.
• Acute health care experience.
• Commitment to providing a customer focused service.

Responsibilities

• Ensuring appropriate coordination and escalation of patient complaints.
• Overseeing the timely handling of complaints across the site.
• Contributing to prevention strategies.

Skills

Excellent writing skills

Highly developed negotiation skills

Strong emotional intelligence

Education

Degree in clinical or relevant health-related area of study

Tools

Outlook

Word

Excel

Job description

Livingin Australia is seeking a part-time Patient Liaison Officer responsible for managing patient and carer concerns effectively. This role involves coordinating the investigation and follow-up of complaints, ensuring timely responses and empathetic care.

The ideal candidate will have a degree in a relevant health area, complaint resolution experience, and strong communication skills. Benefits include comprehensive salary packaging and additional leave options, alongside a supportive work culture focused on inclusion and diversity.