Patient Experience Lead - Temporary Part-Time (Hybrid)

South Western Sydney Local Health District; Sydney; On-site; AUD 83,000 - 106,000; Part time

Benefits offered by this job

12% superannuation

Salary packaging and novated leasing

Annual leave with 17.5% leave loading

One extra day off each month

Work-Life Balance Flexible work, with

Paid maternity and parental leave

Generous leave options like long, etc.

Job summary

South Western Sydney Local Health District is seeking a Patient Experience Manager to lead patient-centred care initiatives across Fairfield Hospital, collaborating with clinicians and senior leaders to translate patient feedback into meaningful service improvements.

You will drive consumer feedback, manage complaints, and partner with a diverse team to deliver sustainable improvements that positively impact patient outcomes and experiences within one of Australia’s largest health districts.

Qualifications

• Do you have current Authority to Practice as a Registered Nurse with AHPRA? Please attach a copy of your AHPRA registration (Nurse Manager Grade 2 Requirements Only).
• Describe your relevant tertiary health qualification and/or relevant equivalent experience within a hospital environment.
• Can you describe a time when you managed a sensitive or complex complaint within a hospital environment? How did you communicate and negotiate with multiple stakeholders to achieve a timely and appropriate resolution, and what strategies did you use to maintain your own resilience during the process?
• Provide an example where you identified a systemic issue through patient feedback or risk analysis and implemented a quality improvement initiative. What was the outcome?

Responsibilities

• Lead the implementation, evaluation and continuous improvement of patient experience programs and initiatives across Fairfield Hospital.
• Drive consumer feedback and complaint management processes to improve systems, services and patient outcomes.
• Partner with managers, clinicians and support staff to build capability and promote a culture of patient-centred care.
• Collaborate with senior leaders, multidisciplinary teams and key stakeholders across the District to deliver sustainable service improvements.
• Utilise data, insights and patient feedback to identify trends, inform decision-making and support quality improvement initiatives.
• Contribute to the Clinical Governance Unit's commitment to safety, quality and excellence in healthcare delivery.
• Be part of one of Australia's most multicultural health districts, making a positive impact on the health and wellbeing of the local community.
• Enjoy a supportive environment with opportunities for professional development and career growth within SWSLHD.

Job description

South Western Sydney Local Health District is seeking a Patient Experience Manager to lead patient-centred care initiatives across Fairfield Hospital, collaborating with clinicians and senior leaders to translate patient feedback into meaningful service improvements.

You will drive consumer feedback, manage complaints, and partner with a diverse team to deliver sustainable improvements that positively impact patient outcomes and experiences within one of Australia’s largest health districts.