Feedback Coordinator - Consumer Feedback Team

Council Jobs; Canberra; On-site; AUD 103,000 - 117,000; Full time

Benefits offered by this job

Competitive pay

Salary Packaging

Flexible working conditions

Employee Assistance Program

Onsite Physiotherapists

Onsite cafes and staff facilities

Job summary

Canberra Health Services is seeking a Feedback Coordinator in the Consumer Feedback Team. You will coordinate feedback and correspondence from consumers, carers and the public, ensuring concerns and compliments are addressed with professionalism and empathy.

The role reports to the Director, Office of the CEO, and supports open disclosure and executive advisory work. The position is a temporary contract for eight months with possible extension, located at the ACT health service premises.

Responsibilities

• Coordinate and manage feedback across CHS to ensure timely responses and effective resolution of concerns.
• Prepare advice for CHS executives and other stakeholders with professionalism and integrity.

Job description

Feedback Coordinator - Consumer Feedback Team

Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 25792 - 02SEW
Directorate: Canberra Health Services
Advertised (Gazettal date): 12 November 2026
Contact Officer: Tracy Pearce on************@act.gov.auor0431 840 ***

What can we offer you:

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.
• Access to onsite Physiotherapists.
• Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role: Join Canberra Health Services and play a vital role in strengthening the experience of our consumers, carers and community.

As a Feedback Coordinator within the Office of the Chief Executive Officer, you will be at the forefront of managing feedback and correspondence across CHS, ensuring concerns, compliments and suggestions are addressed with professionalism, empathy and integrity. Working closely with consumers, carers, members of the public and key stakeholders, you will contribute to a coordinated organisation-wide approach to feedback management that supports continuous improvement in healthcare services and outcomes.

Reporting to the Director, Office of the CEO, you will coordinate and manage feedback received across CHS, facilitate timely and effective responses, and support the resolution of concerns. The role also provides essential administrative and reporting support, including contributing to open disclosure processes and preparing advice for CHS executives, Ministers, the ACT Government and other stakeholders. This is an exciting opportunity for a highly organised and customer-focused professional who is passionate about engagement, service excellence and improving the patient experience.

Please note: selection process may be based on assessment of written applications and referee reports only

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.

Note: This is a temporary position available for a period of eight months with the possibility of extension up to less than 12 months and/or permanency.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‑based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

Closes: 23 November 2026

Feedback Coordinator - Consumer Feedback Team

Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 25792 - 02SEW
Directorate: Canberra Health Services
Advertised (Gazettal date): 12 November 2026
Contact Officer: Tracy Pearce on************@act.gov.auor0431 840 ***

What can we offer you:

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.
• Access to onsite Physiotherapists.
• Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role: Join Canberra Health Services and play a vital role in strengthening the experience of our consumers, carers and community.

As a Feedback Coordinator within the Office of the Chief Executive Officer, you will be at the forefront of managing feedback and correspondence across CHS, ensuring concerns, compliments and suggestions are addressed with professionalism, empathy and integrity. Working closely with consumers, carers, members of the public and key stakeholders, you will contribute to a coordinated organisation-wide approach to feedback management that supports continuous improvement in healthcare services and outcomes.

Reporting to the Director, Office of the CEO, you will coordinate and manage feedback received across CHS, facilitate timely and effective responses, and support the resolution of concerns. The role also provides essential administrative and reporting support, including contributing to open disclosure processes and preparing advice for CHS executives, Ministers, the ACT Government and other stakeholders. This is an exciting opportunity for a highly organised and customer-focused professional who is passionate about engagement, service excellence and improving the patient experience.

Please note: selection process may be based on assessment of written applications and referee reports only

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.

Note: This is a temporary position available for a period of eight months with the possibility of extension up to less than 12 months and/or permanency.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‑based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

Note

This is a temporary position available for a period of eight months with the possibility of extension up to less than 12 months and/or permanency.

Career interest categories:

Administration and Governance