Feedback Coordinator — Temporary with Potential Permanency

ACT; Canberra; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive pay rates

Salary Packaging with fringe benefits

Flexible working conditions

Employee Assistance Program

Onsite physiotherapists

Onsite cafes, staff cafeteria,

Pharmacy and gift shop

Job summary

Canberra Health Services is seeking a Feedback Coordinator to join the Consumer Feedback Team. You will coordinate feedback across CHS, ensuring concerns, compliments and suggestions are addressed with professionalism and empathy.

The role supports open disclosure, prepares advice for CHS executives and government stakeholders, and contributes to organisational improvement. Reporting to the Director, Office of the CEO, you will deliver administrative and reporting support in a busy hospital

Qualifications

• Experience coordinating feedback or customer inquiries in a complex environment.
• Ability to manage open disclosure and prepare concise advice for senior stakeholders.
• Strong organisational skills with a client-focused, professional approach.

Responsibilities

• Coordinate and manage feedback across CHS from consumers, carers and the public.
• Facilitate timely, empathetic responses and track outcomes.
• Support resolution of concerns and contribute to reporting for executives and government.
• Assist with open disclosure processes and prepare briefings for CHS, Ministers and stakeholders.

Skills

Customer service

Communication

Administrative support

Job description

Canberra Health Services is seeking a Feedback Coordinator to join the Consumer Feedback Team. You will coordinate feedback across CHS, ensuring concerns, compliments and suggestions are addressed with professionalism and empathy.

The role supports open disclosure, prepares advice for CHS executives and government stakeholders, and contributes to organisational improvement. Reporting to the Director, Office of the CEO, you will deliver administrative and reporting support in a busy hospital