Healthcare Dispatch & Scheduling Coordinator

Medical Edge; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Medical Edge Australia in Keysborough is seeking a Communications Support Officer to join our operations team. You will handle calls and bookings, coordinate patient transport, dispatch crews and ensure patients are transported safely and efficiently.

If you enjoy helping people, staying organised and juggling multiple tasks, this role offers variety across customer service, scheduling and dispatch. Healthcare administration or rostering experience is a plus, but we value great service and a

Qualifications

• Excellent customer service skills over the phone.
• Experience coordinating bookings, appointments or people.
• Strong communication and professional phone manner.
• Ability to organise, schedule and coordinate multiple activities.
• Attention to detail and accurate data entry.
• Good judgement and problem solving.
• Ability to stay calm when priorities change.

Responsibilities

• Taking inbound calls and responding to patient transport booking enquiries.
• Receiving and processing transport bookings from hospitals, healthcare providers and other customers.
• Providing professional, helpful and reassuring customer service over the phone and through email.
• Accurately entering and updating bookings within our dispatch system.
• Scheduling patient transport and coordinating available crews and vehicles.
• Dispatching crews according to operational requirements and priorities.
• Communicating with hospitals, patients, healthcare teams and operational staff.
• Monitoring bookings and adjusting schedules as circumstances change throughout the day.
• Managing competing priorities and helping resolve issues in real time.
• Maintaining accurate and confidential operational records.
• Providing general administrative and operational support to the wider team.

Skills

Scheduling

Customer service

Communication

Data entry

Calm under pressure

Multitasking

Job description

Medical Edge Australia in Keysborough is seeking a Communications Support Officer to join our operations team. You will handle calls and bookings, coordinate patient transport, dispatch crews and ensure patients are transported safely and efficiently.

If you enjoy helping people, staying organised and juggling multiple tasks, this role offers variety across customer service, scheduling and dispatch. Healthcare administration or rostering experience is a plus, but we value great service and a