Non-Emergency Transport Scheduler & Dispatch Specialist

Medical Edge Australia; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Medical Edge Australia is seeking a highly organised Communications Support Officer in Keysborough to join our growing operations team. You will handle patient transport bookings from hospitals and providers, coordinate schedules, and dispatch crews to ensure safe, efficient patient transfers.

Ideal candidates have strong customer service experience, organization skills, and the ability to manage multiple moving parts while staying calm under pressure.

Qualifications

• Excellent customer service skills, particularly over the phone.
• Experience in a customer facing environment, either by phone, face to face, or ideally both.
• Strong communication skills and a confident, professional phone manner.
• The ability to organise, schedule and coordinate multiple activities at once.
• Strong attention to detail and accurate data entry skills.
• Good judgement and problem solving skills.
• The ability to remain calm and professional when priorities change.
• A proactive attitude and willingness to help wherever needed.
• The ability to work both independently and as part of a close knit operational team.

Responsibilities

• Taking inbound calls and responding to patient transport booking enquiries.
• Receiving and processing transport bookings from hospitals, healthcare providers and other customers.
• Providing professional, helpful and reassuring customer service over the phone and through email.
• Accurately entering and updating bookings within our dispatch system.
• Scheduling patient transport and coordinating available crews and vehicles.
• Dispatching crews according to operational requirements and priorities.
• Communicating with hospitals, patients, healthcare teams and operational staff.
• Monitoring bookings and adjusting schedules as circumstances change throughout the day.
• Managing competing priorities and helping resolve issues in real time.
• Maintaining accurate and confidential operational records.
• Providing general administrative and operational support to the wider team.

Skills

Customer service

Communication skills

Scheduling

Organization

Data entry

Multitasking

Problem solving

Calm under pressure

Teamwork

Job description

Medical Edge Australia is seeking a highly organised Communications Support Officer in Keysborough to join our growing operations team. You will handle patient transport bookings from hospitals and providers, coordinate schedules, and dispatch crews to ensure safe, efficient patient transfers.

Ideal candidates have strong customer service experience, organization skills, and the ability to manage multiple moving parts while staying calm under pressure.