Healthcare Administration & Front Desk Officer

Victorian Government; Melbourne; Hybrid; AUD 61,000 - 67,000; Full time

Benefits offered by this job

Salary packaging with SmartSalary

Hybrid work model

Clinical Education Hub on-site

Staff counselling and wellbeing

Job summary

The Royal Children's Hospital in Melbourne is seeking entry-level, front-facing customer service roles within the Specialist Clinics Team. We welcome both full-time and part-time applicants and offer a mix of administration duties across patient data, referrals, discharge tasks, and triage/waitlist processes.

As an Administration Officer, you will interact with clinicians and staff, manage communications, set up clinic rooms, and ensure reception areas are welcoming and well-organised.

Qualifications

• Strong communication skills with a professional and positive attitude.
• An ability to take accountability for your own workload, whilst also contributing to a team.
• Previous customer service experience is highly regarded.
• Understanding of the Victorian Healthcare system is a benefit to your application.

Responsibilities

• Maintaining accurate patient data, completing referral and discharge tasks, and overseeing triage and waitlist processes.
• Managing communication with clinicians and staff through email, messages, paging and switchboard tasks.
• Providing a friendly and welcoming first point of contact for patients and families (if patient-facing).
• Setting up clinic rooms, keep workstations and waiting areas clean, tidy and welcoming.

Skills

Communication skills

Accountability

Team player

Customer service

Job description

The Royal Children's Hospital in Melbourne is seeking entry-level, front-facing customer service roles within the Specialist Clinics Team. We welcome both full-time and part-time applicants and offer a mix of administration duties across patient data, referrals, discharge tasks, and triage/waitlist processes.

As an Administration Officer, you will interact with clinicians and staff, manage communications, set up clinic rooms, and ensure reception areas are welcoming and well-organised.