Healthcare Clinic Admin Lead

Napa Center Inc.; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Job summary

Napa Center Inc. in Melbourne, VIC is seeking an Administration Manager to lead the clinic's administrative functions and support therapy services. You will oversee weekly scheduling, billing reconciliations, client liaison, and ensure accurate, timely information for inquiries in a friendly, professional manner.

Join a collaborative healthcare team. Requirements include 3+ years in a healthcare admin role, Working with Children and Police checks, CPR/First Aid, and strong Microsoft Office/EMR

Qualifications

• At least 3 years experience in a similar role within the healthcare industry.
• Current Working with Children Check and Police Check.
• CPR and First Aid certificates.
• Ability to maintain professional empathy and rapport with clients and families.
• Strong Microsoft Office skills and EMR experience.

Responsibilities

• Oversee weekly appointment scheduling and billing reconciliations.
• Manage patient intake forms and service bookings.
• Maintain accurate records with privacy compliance.
• Coordinate with therapy team to optimize clinic operations.
• Handle client communications and issue tracking in Zoho and Cliniko.
• Assist in clinic management tasks and staff supervision.

Skills

Customer service

Communication

Team leadership

Problem solving

Organization

Mentorship

Tools

Zoho CRM

Cliniko

Microsoft Office

Job description

Napa Center Inc. in Melbourne, VIC is seeking an Administration Manager to lead the clinic's administrative functions and support therapy services. You will oversee weekly scheduling, billing reconciliations, client liaison, and ensure accurate, timely information for inquiries in a friendly, professional manner.

Join a collaborative healthcare team. Requirements include 3+ years in a healthcare admin role, Working with Children and Police checks, CPR/First Aid, and strong Microsoft Office/EMR