Healthcare Administration & Front Desk Lead

Western Health Newfoundland; Melbourne; On-site; AUD 40,000 - 56,000; Part time

Job summary

Western Health is seeking an Administration Officer at Footscray Hospital to support front-of-house reception, medical records, and site finance across Drug Health Services. This part-time, ongoing role reports to the Practice Manager and focuses on efficient administrative operations and patient-centered care.

You will contribute to trauma-informed front desk interactions, coordinate client records, and help refine systems that support clinical staff and Medicare clinics.

Qualifications

• Medical administrative experience.
• Highly motivated.
• Demonstrated excellence in customer service.
• Advanced computer literacy.
• Demonstrated excellence in time management.
• Demonstrated willingness to support team members.

Responsibilities

• Ensure the site runs efficiently and adheres to Western Health’s policies and procedures.
• Ensure trauma-informed and non-judgmental approaches are embedded in front-desk interactions.
• Support administration needs of Addiction Medicine services provided to the Area-based Pharmacotherapy Network.
• Foster a collaborative and efficient work environment.
• Oversee the smooth day-to-day administrative running of the site, ensuring it is welcoming, professional, and consumer friendly.

Skills

Medical administrative experience

Customer service

Advanced computer literacy

Time management

Team support

Motivation

Job description

Western Health is seeking an Administration Officer at Footscray Hospital to support front-of-house reception, medical records, and site finance across Drug Health Services. This part-time, ongoing role reports to the Practice Manager and focuses on efficient administrative operations and patient-centered care.

You will contribute to trauma-informed front desk interactions, coordinate client records, and help refine systems that support clinical staff and Medicare clinics.