Administration Officer - Drug Health Services

Western Health; Melbourne; On-site; AUD 60,000 - 70,000; Part time

Job summary

Western Health is seeking an Administration Officer for Drug Health Services in Melbourne. The role supports front‑of‑house reception, medical records, and daily administration across inpatient and outpatient services.

You will work under the Practice Manager to refine systems and maintain efficient operations. The position requires medical administrative experience, high computer literacy, and strong organisational skills to deliver confidential, customer‑centred service across multiple sites.

Qualifications

• Medical administrative experience essential.
• Strong customer service orientation and communication skills.
• High level of computer literacy across standard systems.
• Effective time management and ability to prioritise.
• Willingness to support team members and adapt to changing priorities.

Responsibilities

• Provide front‑of‑house reception and patient-facing support.
• Manage daily administrative duties for Drug Health Services across sites.
• Handle records, file management, and general data entry with accuracy.
• Support site facilities, billing, invoicing, and finance tasks as required.
• Contribute to efficient, confidential operations and compliant workflows.

Skills

Medical administrative experience

Advanced computer literacy

Customer service

Time management

Team support

Job description

Administration Officer - Drug Health Services

• Employment Type: Part-Time (64 hours/fortnight), Ongoing
• Salary: Admin Grade 1 + Superannuation + Salary Packaging

About the role:

At Drug Health Services, we are committed to providing compassionate, high-quality care that improves the health and wellbeing of the diverse communities we serve.

The Administration Officer is a highly skilled and versatile team member who demonstrates strong initiative and the ability to work independently, actively participates in front-of-house reception, the daily management of all administration requirements, site facilities, and finance duties for Drug Health Services' inpatient and outpatient services across all sites. The Administration Officer is responsible for overseeing the efficient, safe, and confidential operation of administrative functions within Drug Health Services. This role ensures that frontline administrative services—such as reception, client coordination, record-keeping, and site logistics—are delivered to a high standard, supporting both service users and clinical staff. Lead by the Practice Manager, the Administration Officer will participate in, and contribute to, the ongoing refinement of systems which are used to maintain medical records, computer operations, switchboard operations, communications and all administrative duties for medical and clinical staff. This role is an integral part of the service which supports Addiction Medicine Consultants and Allied Health clinicians with administrative requirements, thereby increasing the efficiency and effectiveness in Medicare Clinics and the quality of services provided to our clients.

Join our team and be part of an organisation that values respect, compassion, innovation and excellence in care. Together, we can make a meaningful difference in the lives of the people and communities we serve.

Key responsibilities:

• Ensure the site runs efficiently and adheres to Western Health's policies and procedures.
• Ensure trauma-informed and non-judgmental approaches are embedded in front-desk interactions.
• Support administration needs of Addiction Medicine services provided to the Area-based Pharmacotherapy Network.
• Foster a collaborative and efficient work environment.
• Oversee the smooth day-to-day administrative running of the site, ensuring it is welcoming, professional, and consumer friendly.

About you:

• Medical administrative experience.
• Highly motivated.
• Demonstrated excellence in customer service.
• Advanced computer literacy.
• Demonstrated excellence in time management.
• Demonstrated willingness to support team members.

About Western Health

Western Health is the leading healthcare provider in Melbourne's West - one of Australia's fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women's health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Ready to make an impact?

If you are passionate about making a positive impact, supporting our patients and families, and contributing to a collaborative and inclusive healthcare environment, we' love to hear from you.

Closing date: 11:59pm on 2 November 2026.

Enquiries: For further information about this role, contact Connie Privitelli on (03) 8345 6***.

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.