headspace - Operations Lead

Echuca Regional Health; Greater Shepparton; On-site; AUD 60,000 - 90,000; Part time

Benefits offered by this job

Salary packaging

Flexible working arrangements

Health and wellbeing programs

Career progression

Employee Assistance Program

Free onsite parking

Free staff vaccinations

Job summary

Echuca Regional Health is seeking an experienced Operations Lead for headspace Echuca to oversee daily centre operations, drive improvements, and lead a small team delivering high-quality services for young people. Reporting to the Centre Manager, you will ensure efficient operations and a positive workplace culture.

The role requires a Diploma in Business Administration or equivalent leadership experience, healthcare leadership, and strong organisational skills.

Qualifications

• Diploma in Business Administration or equivalent leadership experience.
• Demonstrated leadership and administrative experience in healthcare settings.
• Proven ability to lead and develop teams and drive performance.
• Strong organisational skills and change management experience.
• Knowledge of Medicare Benefits Schedule (MBS) processes and compliance.

Responsibilities

• Lead a small team to achieve service excellence and operational goals.
• Oversee daily centre operations, systems, technology and resources.
• Drive continuous improvement for efficiency and quality of service.
• Coordinate onboarding and operational support for staff and partners.
• Ensure compliant administrative, reception and documentation processes.
• Support the Centre Manager and backfill during leave periods.

Skills

Leadership

Team management

Administrative experience

Healthcare operations

Education

Diploma in Business Administration

Job description

Health and Allied Services Managers and Admin EA 2025 - 2027 (HS4)

56 hours per fortnight

Part Time, Permanent

Echuca Regional Health proudly serves the Shire of Campaspe and Murray River Council communities, with Echuca and Moama located side by side on the banks of the Murray River. We offer a wide range of hospital, aged care, and community health services, and are growing as a sub-regional teaching health service. With over 1,000 staff, we’re the largest employer in the region—providing real opportunities for career growth, development, and making a difference close to home.

About the Role

headspace Echuca is seeking an experienced Operations Lead to oversee the day-to-day operations of our centre and support the delivery of high-quality services for young people in our community. This newly established role is an exciting opportunity to shape operational systems, drive continuous improvement and lead a small team in a dynamic and growing service environment.

Reporting to the Centre Manager, the Operations Lead is responsible for ensuring the efficient and effective operation of the headspace centre. You will provide leadership and support to the administrative and client services team, oversee operational processes, manage compliance requirements and contribute to a positive, high-performing workplace culture.

Key responsibilities include

• Lead, coach and support a small team to achieve operational goals and service excellence.
• Oversee the daily operational functioning of the centre, including systems, technology, resources and processes.
• Drive continuous improvement initiatives to increase efficiency, accountability and service quality.
• Establish and support operational requirements for new programs and service streams, including Medicare Benefits Schedule (MBS) processes.
• Coordinate induction, orientation and operational support for staff, contractors and collocated partners.
• Monitor data quality, reporting compliance and operational auditing requirements.
• Ensure accurate and compliant administrative, reception and documentation systems.
• Foster a positive, inclusive and collaborative team culture aligned with organisational values.
• Provide support to the Centre Manager and act as backfill during periods of leave.

Qualifications/experience required

• Diploma-level qualification or higher in Business Administration, Health Administration or a related field, or equivalent leadership experience.
• Demonstrated leadership and administrative experience within healthcare, general practice, private practice or a rural health setting.
• Proven ability to lead and develop teams, drive performance and foster positive workplace culture.
• Strong organisational skills with the ability to manage competing priorities and solve problems effectively.
• Experience leading change, implementing process improvements and driving operational efficiencies.
• Knowledge of Medicare Benefits Schedule (MBS) processes, compliance and administration.

Why Work at ERH

At ERH we offer a supportive and inclusive culture that offers opportunity for growth and development. As well as that we have a fantastic range of benefits for our employees, including:

• Generous salary packaging opportunities, to increase your take-home pay each fortnight
• Flexible working arrangements
• Supportive and experienced leadership
• Health and wellbeing programs
• Career progression and skill development opportunities
• Confidential Employee Assistance Program for staff and family
• Free onsite parking
• Free staff vaccinations

Diversity and Inclusion

At ERH, we value and celebrate the diverse backgrounds, experiences, and talents of our people. We encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally, linguistically and gender diverse people and, mature aged people.

Should you require any additional support or reasonable adjustments during the recruitment process they are available upon request. For application support, contact [e-mail]

Pre-Employment Requirements

This position requires completion of a satisfactory National Police Check and (where relevant) provision of a Working with Children Check and check on the Disability Worker Exclusion Scheme prior to appointment. Vaccination status in line with policy and procedure at this time. Applicants must hold Australian Citizenship or hold Australian Work Rights to be eligible. Financial support towards VISAS is not available.

Applications Close: 15th November 2026

Applications will be reviewed as they are received, and interviews may take place prior to the closing date.