Medical Receptionist/Administration team member

Echuca Regional Health; Echuca; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Generous salary packaging

Flexible working arrangements

Supportive leadership

Health and wellbeing programs

Career progression and development

Staff parking

Staff vaccinations

Job summary

Echuca Regional Health is seeking a Medical Receptionist/Administration team member to join the Medical Consulting Suites and Cancer & Wellness Centre team. The role spans reception, scheduling, payments, and clerical duties across multiple clinics, with rostered shifts and some Saturday work.

The successful candidate will support patient services, bookings, and administration in a busy hospital environment, contributing to smooth clinic operations and patient experience within ERH.

Qualifications

• Experience in a front-of-house medical reception role is preferred.
• Demonstrated confidentiality and privacy awareness.
• Strong customer service and communication skills in a busy health setting.

Responsibilities

• Provide professional reception and administrative support to patients, clinicians and visitors.
• Manage appointments, referrals, telephone enquiries and patient registrations.
• Process payments, Medicare claims and daily banking tasks.
• Coordinate bookings and communications with internal departments and external providers.
• Maintain accurate records and complete general administrative duties.
• Support daily clinic operations across multiple sites.

Skills

Team player

Customer service

Communication

Confidentiality

Organisational skills

Microsoft Office

Appointment systems

Education

Healthcare administration experience (desirable)

Reception experience (desirable)

Tools

Microsoft Office

Appointment booking systems

Job description

Medical Receptionist/Administration team member

Medical Receptionist/Administration team member

Medical Consulting Suites/Community Services

Health and Allied Services, Managers and Administrative EA 2021 – 2025 (HS1)

49 hours per fortnight (please specify FTE applied for in application)

Part Time, Permanent, Some Saturday work required

Echuca Regional Health proudly serves the Shire of Campaspe and Murray River Council communities, with Echuca and Moama located side by side on the banks of the Murray River. We offer a wide range of hospital, aged care, and community health services, and are growing as a sub-regional teaching health service. With over 1,000 staff, we’re the largest employer in the region—providing real opportunities for career growth, development, and making a difference close to home.

About the Role:

Applications are sought from experienced and/or qualified Medical Receptionists/Administration Assistants to join the Medical Consulting Suites and Cancer & Wellness Centre Medical Reception and Administration team.

This is a front-of-house medical reception role providing administration support across the Medical Consulting Suites Cancer & Wellness Centre and also the Satellite clinic at the Rochester and Elmore District Health Service (REDHS)

Shifts will commence at either 8:30am or 9:00am and finish at either 5:00pm or 5:30pm, as rostered.

The successful applicant will be required to:

work across the Medical Consulting Suites, Cancer & Wellness Centre and the REDHS satellite clinic as rostered

participate in leave cover for the Reception/Administration team, including flexibility to cover additional shifts where required

participate in some Saturday work (7:30am – 4:00pm) as rostered.

Key responsibilities include:

• Provide professional reception and administrative support to patients clinicians and visitors
• Manage appointments, referrals, telephone enquiries and patient registrations
• Process payments, Medicare claims and daily banking tasks
• Coordinate bookings and communication with internal departments and external providers
• Maintain accurate records and complete general administrative duties
• Support the daily operation of clinics across the Medical Consulting Suites and Cancer & Wellness Centre

and the REDHS Satellite clinic.

• Provide leave cover and work flexibly across rostered shifts, including occasional Saturdays
• Undertake other duties as reasonably required to support the service

Qualifications/experience required:

Ability to work positively and cooperatively within a team environment

Strong customer service and communication skills with a professional and respectful approach

Demonstrated understanding of confidentiality and privacy requirements

Ability to follow processes, manage routine administrative tasks and work effectively in a busy environment

Well-developed organisational skills and attention to detail

Basic computer and administration skills, including experience with appointment booking systems and Microsoft Office programs (desirable)

Previous reception or administrative experience, preferably in a healthcare setting (desirable)

Why Work at ERH?

At ERH we offer a supportive and inclusive culture that offers opportunity for growth and development. As well as that we have a fantastic range of benefits for our employees, including:

• Generous salary packaging opportunities, to increase your take-home pay each fortnight
• Flexible working arrangements
• Supportive and experienced leadership
• Health and wellbeing programs
• Career progression and skill development opportunities
• Confidential Employee Assistance Program for staff and family
• Free onsite parking
• Free staff vaccinations

Enquiries about this position should be directed to Georgina Salter – Manager Medical Consulting Suites on:[phone]or*******@erh.org.au

Applications Close:

Applications Close: 06/11/2026

Applications will be reviewed as they are received, and interviews may take place prior to the closing date. Whilst we appreciate the time taken to apply, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has been unsuccessful on this occasion.

Applications are not accepted from agencies.

Diversity and Inclusion

At ERH, we value and celebrate the diverse backgrounds, experiences, and talents of our people. We encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally, linguistically and gender diverse people and, mature aged people.

We are a child-safe organisation (seeVictorian Government Child Safe Standards) and proudly Totally Smoke Free.

Should you require any additional support or reasonable adjustments during the recruitment process they are available upon request. For application support, contact***********@erh.org.au

Pre-Employment Requirements

This position requires completion of a satisfactory National Police Check and (where relevant) provision of a Working with Children Check and check on the Disability Worker Exclusion Scheme prior to appointment. Vaccination status in line with policy and procedure at this time. Applicants must hold Australian Citizenship or hold Australian Work Rights to be eligible. Financial support towards VISAS is not available.