headspace - Operations Lead

Echuca Regional Health; Echuca; On-site; AUD 60,000 - 75,000; Part time

Benefits offered by this job

Generous salary packaging

Flexible working arrangements

Supportive leadership

Health and wellbeing programs

Career progression and skill training

Employee Assistance Program

Free onsite parking

Free staff vaccinations

Job summary

Echuca Regional Health is seeking an Operations Lead for headspace Echuca to oversee day‑to‑day operations and support high‑quality services for young people. You will lead a small admin/client services team, manage operational processes and ensure compliance in a growing service environment.

The role reports to the Centre Manager and involves shaping systems, staff support, and backfill during leave, with opportunities for development in a supportive health network.

Qualifications

• Diploma-level qualification or higher in Business/Health Administration or equivalent leadership experience.
• Demonstrated leadership and administrative experience in healthcare settings.
• Proven ability to lead and develop teams and drive performance.
• Strong organisational skills to manage competing priorities and solve problems.

Responsibilities

• Lead and coach a small team to achieve operational goals and service excellence.
• Oversee daily centre operations, systems, technology and resources.
• Drive continuous improvement to increase efficiency and quality.
• Set up operational requirements for new programs and MBS processes.
• Coordinate induction and onboarding for staff and contractors.
• Monitor data quality, reporting and audits.
• Ensure compliant admin, reception and documentation systems.
• Foster inclusive, collaborative team culture aligned with values.

Skills

Team leadership

People management

Operations management

Healthcare administration

Policy compliance

Education

Diploma in Business Administration or Health Administration

Leadership experience in healthcare

Job description

Health and Allied Services Managers and Admin EA 2025 - 2027 (HS4)

56 hours per fortnight

Part Time, Permanent

Echuca Regional Health proudly serves the Shire of Campaspe and Murray River Council communities, with Echuca and Moama located side by side on the banks of the Murray River. We offer a wide range of hospital, aged care, and community health services, and are growing as a sub‑regional teaching health service. With over 1,000 staff, we’re the largest employer in the region—providing real opportunities for career growth, development, and making a difference close to home.

About the Role:

headspace Echuca is seeking an experienced Operations Lead to oversee the day‑to‑day operations of our centre and support the delivery of high‑quality services for young people in our community. This newly established role is an exciting opportunity to shape operational systems, drive continuous improvement and lead a small team in a dynamic and growing service environment.

Reporting to the Centre Manager, the Operations Lead is responsible for ensuring the efficient and effective operation of the headspace centre. You will provide leadership and support to the administrative and client services team, oversee operational processes, manage compliance requirements and contribute to a positive, high‑performing workplace culture.

Key responsibilities include:

• Lead, coach and support a small team to achieve operational goals and service excellence.
• Oversee the daily operational functioning of the centre, including systems, technology, resources and processes.
• Drive continuous improvement initiatives to increase efficiency, accountability and service quality.
• Establish and support operational requirements for new programs and service streams, including Medicare Benefits Schedule (MBS) processes.
• Coordinate induction, orientation and operational support for staff, contractors and collocated partners.
• Monitor data quality, reporting compliance and operational auditing requirements.
• Ensure accurate and compliant administrative, reception and documentation systems.
• Foster a positive, inclusive and collaborative team culture aligned with organisational values.
• Provide support to the Centre Manager and act as backfill during periods of leave.

Qualifications/experience required:

• Diploma‑level qualification or higher in Business Administration, Health Administration or a related field, or equivalent leadership experience.
• Demonstrated leadership and administrative experience within healthcare, general practice, private practice or a rural health setting.
• Proven ability to lead and develop teams, drive performance and foster positive workplace culture.
• Strong organisational skills with the ability to manage competing priorities and solve problems effectively.
• Experience leading change, implementing process improvements and driving operational efficiencies.
• Knowledge of Medicare Benefits Schedule (MBS) processes, compliance and administration.

Why Work at ERH?

At ERH we offer a supportive and inclusive culture that offers opportunity for growth and development. As well as that we have a fantastic range of benefits for our employees, including:

• Generous salary packaging opportunities, to increase your take‑home pay each fortnight
• Flexible working arrangements
• Supportive and experienced leadership
• Health and wellbeing programs
• Career progression and skill development opportunities
• Confidential Employee Assistance Program for staff and family
• Free onsite parking
• Free staff vaccinations

Diversity and Inclusion

At ERH, we value and celebrate the diverse backgrounds, experiences, and talents of our people. We encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally, linguistically and gender diverse people and, mature aged people.

We are a child‑safe organisation (see Victorian Government Child Safe Standards) and proudly Totally Smoke Free.

Pre-Employment Requirements

This position requires completion of a satisfactory National Police Check and (where relevant) provision of a Working with Children Check and check on the Disability Worker Exclusion Scheme prior to appointment. Vaccination status in line with policy and procedure at this time. Applicants must hold Australian Citizenship or hold Australian Work Rights to be eligible. Financial support towards VISAS is not available.