Head Waitstaff: Lead Service, Flexible Rostering, Perks

Applejack Hospitality Group; Sydney; Presencial; AUD 72.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & wellbeing resources

Flexible rostering

Paid overtime

Learning & development opportunities

Company discounts

Descripción de la vacante

RAFI by Applejack Hospitality in North Sydney is seeking a Head Waitstaff to lead a premium dining team and deliver exceptional guest experiences. The role offers great pay, progression, and a supportive environment with health resources and flexible rostering.

As Head Waitstaff, you will supervise service, train junior team members, coordinate orders, and ensure high standards in a fast-paced setting. A minimum of two years in a similar role and an RSA certificate are required.

Formación

• Two years’ relevant experience in a comparable restaurant environment.
• Strong knowledge of food and beverage service, including wine and cocktail service.
• Ability to work under pressure and handle high-volume service periods.
• Excellent communication and interpersonal skills.
• Commitment to delivering outstanding guest service.
• Current RSA (Responsible Service of Alcohol) certificate.

Responsabilidades

• Lead and supervise a section of the restaurant floor, ensuring smooth service and high standards.
• Greet, seat, and engage with guests, providing professional and attentive service throughout their dining experience.
• Take and coordinate food and beverage orders, with detailed knowledge of menus, daily specials, and wine pairings.
• Oversee and support junior wait staff, providing training, guidance, and feedback.
• Manage table allocations, coordinate with the kitchen and bar teams, and ensure efficient service delivery.
• Respond to and resolve guest concerns in a professional and timely manner.
• Ensure compliance with workplace health and safety, hygiene, and RSA requirements.
• Contribute to maintaining service standards and supporting overall restaurant operations.

Conocimientos

Wine service

Cocktail service

Communication

RSA certified

Leadership

Descripción del empleo

RAFI by Applejack Hospitality in North Sydney is seeking a Head Waitstaff to lead a premium dining team and deliver exceptional guest experiences. The role offers great pay, progression, and a supportive environment with health resources and flexible rostering.

As Head Waitstaff, you will supervise service, train junior team members, coordinate orders, and ensure high standards in a fast-paced setting. A minimum of two years in a similar role and an RSA certificate are required.