Head of Workforce Planning & Transformation

Commonwealth Bank; Tasmania; On-site; AUD 180,000 - 260,000; Full time

Job summary

Commonwealth Bank in Australia is seeking a transformational workforce planning leader to shape the future of Retail Operations workforce strategy, capacity, and capability. You will connect demand with capacity and drive real-time decisions about deployment.

Working with RO Workforce Planning, you will build analytics, scenario modelling and an integrated capability across India and vendor capacity, delivering measurable outcomes and strong executive sponsorship.

Qualifications

• Significant leadership experience in Workforce Planning or related disciplines in a large operational environment.
• Strong forecasting, capacity planning, productivity and analytics skills.
• Experience across complex operations including case/inventory-based work and customer channels.
• Track record delivering significant workforce or operational transformation.
• Ability to translate strategy into practical implementation and measurable outcomes.

Responsibilities

• Shape and deliver the future Workforce Planning strategy, capability roadmap and operating model for Retail Operations.
• Develop Workforce Planning toward a broader Work & Capacity Optimisation capability, connecting demand, inventory, capacity, skills and operational priorities.
• Improve visibility of work, service commitments and available capacity to enable better operational decisions.
• Build capability within the team through transformation, knowledge sharing and development.
• Influence senior decision-makers with clear, evidence-based insights.

Job description

Commonwealth Bank in Australia is seeking a transformational workforce planning leader to shape the future of Retail Operations workforce strategy, capacity, and capability. You will connect demand with capacity and drive real-time decisions about deployment.

Working with RO Workforce Planning, you will build analytics, scenario modelling and an integrated capability across India and vendor capacity, delivering measurable outcomes and strong executive sponsorship.