Head of Workforce Planning & Capacity Transformation

Commonwealth Bank; Sydney; On-site; AUD 180,000 - 260,000; Full time

Job summary

Commonwealth Bank is seeking an experienced transformational workforce planning leader to shape and build the next generation of our Workforce Planning capability for Retail Operations. You will align demand, capacity and skills, driving real-time decisions and measurable outcomes across Australia and India.

Leading analytics, scenario modelling and strategic workforce planning, you will translate strategy into practical transformation, partnering with senior leaders to embed new capabilities

Qualifications

• Significant leadership experience in Workforce Planning or related disciplines within large operations.
• Strong forecasting, capacity planning, and workforce analytics capabilities.
• Experience translating strategy into practical transformation and measurable outcomes.

Responsibilities

• Shape and deliver the future Workforce Planning strategy, capability roadmap and operating model for Retail Operations.
• Develop Workforce Planning toward a broader Work & Capacity Optimisation capability, connecting demand, inventory, capacity, skills and priorities.
• Improve visibility of work, service commitments and available capacity to enable better operational decisions.
• Develop approaches to skills, cross-skilling and workforce flexibility to deploy capacity across Operations.
• Identify and deliver opportunities to improve customer, service, risk, colleague, productivity and cost outcomes through better workforce decisions.

Skills

Leadership

Workforce Planning

Forecasting

Analytics

Stakeholder Management

Job description

Commonwealth Bank is seeking an experienced transformational workforce planning leader to shape and build the next generation of our Workforce Planning capability for Retail Operations. You will align demand, capacity and skills, driving real-time decisions and measurable outcomes across Australia and India.

Leading analytics, scenario modelling and strategic workforce planning, you will translate strategy into practical transformation, partnering with senior leaders to embed new capabilities