Head of Workforce Planning, Strategy & Transformation

Commonwealth Bank Of Australia; Sydney; On-site; AUD 180,000 - 280,000; Full time

Job summary

Commonwealth Bank of Australia is seeking an experienced transformational Workforce Planning leader to shape and build our future capability within Retail Operations in Sydney. You will connect demand, capacity and skills, turning strategy into practical capability and measurable outcomes.

Leading analytics, scenario modelling and optimisation initiatives, you will partner with senior stakeholders across Technology, Data and Finance to deliver an integrated workforce agenda and real-time

Qualifications

• Significant leadership experience in Workforce Planning within large operations.
• Strong forecasting, capacity planning and workforce analytics.
• Proven ability to translate strategy into practical capability.
• Experience delivering transformation in complex environments.

Responsibilities

• Shape and deliver the future Workforce Planning strategy and operating model.
• Develop Work & Capacity Optimisation capabilities linking demand, capacity and skills.
• Improve visibility of work, commitments and capacity for decisions.
• Lead skills development and cross-skilling to boost deployment flexibility.
• Identify opportunities to improve service, risk, productivity and cost outcomes.
• Build stronger analytics, scenario modelling and decision-support capability.
• Translate data into clear insights and actions for senior leaders.
• Shape future workforce strategies across Australia and vendor capacity.
• Assess impact of transformation, automation and AI on workforce needs.
• Define data/tech capabilities and reduce manual reporting through automation.
• Pilot and scale new capabilities with Operations and embed them in routines.
• Engage senior stakeholders to drive an integrated workforce agenda.

Skills

Strategic leadership

Workforce planning

Forecasting & modelling

Stakeholder management

Operational transformation

Job description

Commonwealth Bank of Australia is seeking an experienced transformational Workforce Planning leader to shape and build our future capability within Retail Operations in Sydney. You will connect demand, capacity and skills, turning strategy into practical capability and measurable outcomes.

Leading analytics, scenario modelling and optimisation initiatives, you will partner with senior stakeholders across Technology, Data and Finance to deliver an integrated workforce agenda and real-time