Head of Safeguarding & Service Delivery - Hybrid

Job Q; Adelaide; Hybrid; AUD 95,000 - 128,000; Full time

Benefits offered by this job

Hybrid working arrangement

Weekly pay cycle

Superannuation

Job summary

Job Q in Adelaide is seeking an Assistant Director, Service Delivery to lead a specialist safeguarding team, oversee workflow, capacity, performance and risk assessment requests. You will provide strategic guidance on safeguarding matters and use data to monitor performance while driving continuous improvement across governance and operations.

This Federal Government role offers hybrid work arrangements, a strong focus on stakeholder engagement, and opportunities for career progression within a

Qualifications

• Experience leading safeguarding operations and risk assessment teams.
• Proven ability to deliver complex operational or service delivery outcomes.
• Strong stakeholder engagement and negotiation skills.
• Excellent written and analytical capability with data-driven insights.

Responsibilities

• Lead safeguarding team, oversee workflow, capacity, performance and risk assessment requests.
• Provide strategic advice on safeguarding matters and emerging participant risks.
• Build relationships across operational teams, executives and key stakeholders; escalate critical issues as needed.
• Use data, reporting and insights to monitor performance and support decision-making.
• Drive continuous improvement of guidance, procedures, governance and organisational capability.

Skills

Leadership

Safeguarding

Risk assessment

Stakeholder engagement

Data analysis

Governance

Change management

Workforce planning

Performance management

Continuous improvement

Job description

Job Q in Adelaide is seeking an Assistant Director, Service Delivery to lead a specialist safeguarding team, oversee workflow, capacity, performance and risk assessment requests. You will provide strategic guidance on safeguarding matters and use data to monitor performance while driving continuous improvement across governance and operations.

This Federal Government role offers hybrid work arrangements, a strong focus on stakeholder engagement, and opportunities for career progression within a