Strategic Service Delivery Lead – Safeguarding

Talent

Parramatta

On-site

AUD 96,000 - 126,000

Full time

2 days ago

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Job summary

Talent is seeking an experienced Assistant Director – Service Delivery to lead its Safeguarding Advisory Team in Parramatta. This senior role focuses on coordinating safeguarding services, risk monitoring, and participant-centred outcomes for people with disability.

You will report to the Director of Service Delivery and guide staff and processes to improve response quality and timeliness. You will oversee strategic and operational safeguarding advice, manage resources, and develop frameworks to

Qualifications

Experience leading teams to deliver complex outcomes.
Hybrid working environment preferred.
Strong stakeholder communication and influencing skills.
Knowledge of disability services and safeguarding.
Familiarity with government frameworks.

Responsibilities

Oversee the intake, prioritisation and allocation of safeguarding advice requests, aligning resources with demand.
Lead, coach and develop a small team, managing performance and delivery against key priorities.
Build and maintain productive relationships with internal and external stakeholders.
Provide strategic and operational advice on participant pathways, specific participant cohorts and service delivery processes.
Monitor risks and emerging issues, escalating critical matters through clear reporting to senior management.
Contribute to strategic planning, operational assurance and the development of safeguarding frameworks, procedures and initiatives.
Drive continuous improvement across access, planning and service delivery processes.
Oversee the delivery of guidance materials, correspondence and knowledge articles.
Prepare considered advice and briefings for senior executives and other key stakeholders.