Head of Practice Excellence & Service Innovation

Women's Community Shelters; Sydney; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Wellbeing allowance

Extra leave

Hybrid work options

Job summary

Women's Community Shelters seeks a Manager to lead Practice Excellence and Service Innovation. Based in Sydney, you will drive service improvements across the network, coordinate outcomes measurement and staff training, and champion client voices in strategic initiatives and fundraising.

You will mentor shelter managers, liaise with the Hub and broader network, and promote culturally appropriate services. The role supports women and children through innovative housing solutions and flexible work

Qualifications

• Essential qualifications include tertiary level in Community Services or Social Work (Diploma level minimum) or 3 years’ relevant experience.
• Advanced communication skills and proven ability to build relationships at all levels.
• Understanding of relevant legislation, accreditation and external standards.
• Experience managing a human services team or facility/operation.
• Casework experience supporting women experiencing domestic and family violence.
• Knowledge of networks and services supporting DV survivors.
• Experience in strategic thinking, project management and delivering service improvements.
• Ability to attend to on-call matters and supporter events outside normal hours.
• Demonstrated computer literacy in MS Office and related software.
• Hold a current unrestricted NSW Drivers' licence.
• Clearance outcomes on Working With Children’s Check and National Police Check.

Responsibilities

• Improve services across the WCS network through leadership and continuous quality initiatives.
• Identify trends and conduct case reviews to implement service enhancements.
• Lead adoption of outcomes measurement tools and coordinate training programs.
• Champion client voices in strategic initiatives and fundraising activities.
• Develop forums to promote best practices and mentor Shelter Managers and case workers.
• Liaise between the WCS Hub and the network, ensuring culturally appropriate, inclusive services.

Skills

Leadership

Communication

Strategic thinking

Project management

Stakeholder engagement

On-call readiness

Team mentorship

Education

Diploma level in Community Services/Social Work or equivalent

Tools

MS Office

Job description

Women's Community Shelters seeks a Manager to lead Practice Excellence and Service Innovation. Based in Sydney, you will drive service improvements across the network, coordinate outcomes measurement and staff training, and champion client voices in strategic initiatives and fundraising.

You will mentor shelter managers, liaise with the Hub and broader network, and promote culturally appropriate services. The role supports women and children through innovative housing solutions and flexible work