Case Worker

Women's Community Shelters; City of Parramatta; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Fringe benefits

Employee Assistance Program

Job summary

Women’s Community Shelters – Parramatta NSW is seeking a dedicated case worker to deliver trauma-informed, client-centred case management for women and children in crisis accommodation or rapid rehousing. The role focuses on empowering clients to secure stable housing and progress toward personal goals.

The fixed-term contract runs to 30 June 2027. A social work related qualification, strong coordination skills, and the ability to work with limited supervision are essential for success in this

Qualifications

• Qualification in Social Work, Psychology, or related Human Services field.
• Demonstrated understanding of client-centred and trauma-informed practice.
• Ability to work with limited supervision and adapt practices.
• Experience coordinating services for women and children with complex needs.

Responsibilities

• Provide skilled case management to women with or without children in crisis accommodation or rapid rehousing.
• Support clients with trauma-informed, client-centred approaches.
• Assist clients to secure more permanent housing options.
• Support clients to pursue goals—studying, training, employment, legal, financial, family, recreation.
• Work on-call roster including some weekend work.

Skills

Social Work degree

Trauma-informed practice

Client-centred approach

Limited supervision

Complex needs experience

Domestic violence knowledge

Organisational skills

First aid certificate

NSW Driver's License

Right to work in Australia

National Police Check

Working With Children Check

Education

Qualification in Social Work, Psychology, Community Services and/or related field

Job description

Women's Community Shelters – Parramatta NSW

Women’s Community Shelters is a network of ten shelters for homeless women with or without children across NSW. We are recruiting for a case worker to join our team in the Cumberland LGA. Parramatta Women’s Shelter is a crisis accommodation service for women with or without dependent children, who are experiencing homelessness due to domestic violence or family violence.

About the role

The Core & Cluster model allows for the expansion of Parramatta Women's Shelter. The shelter provides crucial supported accommodation services to women, with or without children who are at risk of homelessness and have experienced domestic and family violence. Our team provides skilled case management while families stay with us in crisis accommodation or rapid rehousing. We have an opportunity available (fixed term contract until 30th June 2027) to join us in this exciting program that offers independent living to every family.

Key responsibilities

• Provide skilled case management to women with or without children in crisis accommodation or rapid rehousing
• Support clients with client-centric and trauma-informed case management
• Assist clients to secure more permanent housing options
• Support clients to pursue other support goals, such as studying, re-training, legal, employment, financial, family, and recreational
• Work an on-call roster including some weekend work

About you

• Qualification in Social Work, Psychology, Community Services and/or a related Human Services field
• Demonstrated understanding of client-centred and trauma-informed practice
• Ability to work with limited supervision and exercise judgement and initiative in a role with developing practices and processes
• Demonstrated understanding of the varying needs of women and children who come from diverse backgrounds and present with multiple and complex needs
• Experience in providing case management and coordinated services for women and children with complex needs
• Knowledge and understanding of domestic and family violence and homelessness, including the legal and social impacts on women and children and working in a best practice approach
• High-level organisational skills, the ability to be flexible and set priorities and ensure adherence to service standards in a fast paced and changing environment
• Current first aid certificate or capacity to acquire one before commencement
• Current NSW driver's License
• Right to live and work in Australia with ability to provide proof of Eligibility to Work in Australia
• National Police Check
• Working With Children Check
• Purpose with a mission to help shape and lead a positive impact on women and children
• A supportive workplace that values a cohesive team
• Salary Packaging and Fringe Benefit available
• Feminist organisation embedded in strong foundational practice frameworks
• Supportive learning culture with career development and training opportunities
• An inclusive organisation with a culturally diverse team
• Access to free counselling through our Employee Assistance Program
• External Team Supervision bi-monthly, additional support when required
• Internal monthly supervision and support

About us

Women's Community Shelters is a network of ten shelters for homeless women with or without children across NSW. Parramatta Women's Shelter is a crisis accommodation service for women with or without dependent children, who are experiencing homelessness due to domestic violence or family violence. PWS opened its first Core & Cluster service in 2024. Parramatta Women's Shelter is dedicated to supporting and empowering women to take control and move forward with their lives. The shelter is staffed 7 days a week and is an Australian Service Excellence Standards Accredited Shelter. We follow a feminist approach and offer supportive work arrangements, including external professional supervision.