Trauma-Informed Shelter Lead for Core & Cluster Transition

Impact Advising; Sydney; Hybrid; AUD 95,000 - 135,000; Full time

Benefits offered by this job

Salary packaging (not-for-profit)

1 day per week from home

Superannuation

Job summary

Hornsby Ku-ring-gai Women’s Shelter (HKWS) seeks an experienced Shelter Manager to lead the interim Core & Cluster Outreach Service and guide the transition to a new crisis accommodation facility. You will supervise frontline staff, maintain client practice and strengthen community partnerships across Hornsby.

The role evolves toward managing day‑to‑day operations of the new facility, ensuring trauma‑informed, safe and accessible support for women and children.

Qualifications

• Relevant tertiary qualifications in social work, health or a related discipline, with significant community services experience.
• Strong knowledge of domestic and family violence and homelessness issues impacting women and children.
• Leadership or management experience within DFV, homelessness or residential services.
• Experience leading, supervising and developing frontline staff, with focus on quality practice and staff wellbeing.
• Confidence providing trauma‑informed, client‑centred support and managing complex client matters.
• Strong written communication, reporting and ability to work within funded service frameworks.
• Commitment to continuous improvement, safeguarding and high‑quality service delivery.
• Ideally experience in residential or supported accommodation settings and understanding of women/children needs.
• Applicants must have full working rights in Australia.

Responsibilities

• Lead the delivery of the interim Core & Cluster Outreach Service with trauma‑informed, person‑centred support.
• Lead and develop a small casework team, provide reflective supervision and ensure practice quality.
• Maintain an active caseload and assist with complex cases and escalations as needed.
• Build partnerships with housing, homelessness, health, legal, DFV and community services for coordinated responses.
• Oversee client allocation, service delivery, operations systems and reporting to funding bodies.
• Drive continuous improvement and ensure alignment with legislation and funding requirements.
• Manage service data, reporting and performance; mitigate client and workplace risks.
• Represent HKWS in local networks and stakeholder forums to grow service reach.
• Contribute to strategic planning, service development and future workforce planning.

Skills

Leadership

Trauma-informed

Stakeholder engagement

Team supervision

Case management

Strategic planning

Governance

Risk management

Reporting

Communication

Education

Social work degree

Related discipline degree

Job description

Hornsby Ku-ring-gai Women’s Shelter (HKWS) seeks an experienced Shelter Manager to lead the interim Core & Cluster Outreach Service and guide the transition to a new crisis accommodation facility. You will supervise frontline staff, maintain client practice and strengthen community partnerships across Hornsby.

The role evolves toward managing day‑to‑day operations of the new facility, ensuring trauma‑informed, safe and accessible support for women and children.