Head of Operations

Auscare staffing Agency; Perth; On-site; AUD 180,000 - 260,000; Full time

Job summary

Auscare Group is seeking a Head of Operations to oversee day-to-day performance across its health, community, education and workforce services. You will lead an organisation undergoing change, stabilise delivery and drive remediation, with accountability for governance and reporting to executive leadership.

You will be hands-on, scrutinising processes, setting priorities and delivering practical improvements while partnering with finance and quality teams to ensure profitability and compliance.

Qualifications

• Experience as COO or equivalent within a complex, regulated service organisation.
• Ability to stabilise operations during change and deliver practical improvements.
• Strong governance, risk and compliance capabilities in regulated environments.
• Excellent financial and commercial acumen with data-driven decision making.

Responsibilities

• Lead the day-to-day operations of Auscare Group across its service divisions
• Undertake an initial operational review and establish clear priorities for stabilisation, remediation and improvement
• Identify and resolve legacy operational, administrative and service-delivery issues
• Establish strong operational controls, systems, processes and reporting disciplines
• Provide clear, accurate and timely reporting on operational performance, risks, compliance, workforce and financial performance
• Strengthen accountability across management and operational teams
• Ensure regulatory, contractual, accreditation and service requirements are understood and consistently met in practice
• Work closely with quality and compliance functions to address issues operationally and implement corrective actions
• Review organisational structures, workflows, systems and resources to improve efficiency and performance
• Work closely with finance to strengthen budgeting, cost control, revenue integrity, resource utilisation and operational profitability

Skills

Strategic leadership

Governance & risk

Regulatory compliance

Financial acumen

Operational performance

Change management

Reporting & KPIs

Healthcare/workforce services

Job description

Reporting to the Chief of Staff, the Head of Operations will be responsible for the day-to‑day operational performance of Auscare Group and its service divisions. The initial priority will be to undertake a comprehensive review of operations, stabilise service delivery and lead a structured program of operational remediation, compliance strengthening and organisational improvement. You will be expected to quickly identify what is working, what requires immediate attention and what needs to change — and then take ownership of delivering those changes.

Key responsibilities

• Lead the day-to-day operations of Auscare Group across its service divisions
• Undertake an initial operational review and establish clear priorities for stabilisation, remediation and improvement
• Identify and resolve legacy operational, administrative and service‑delivery issues
• Establish strong operational controls, systems, processes and reporting disciplines
• Provide clear, accurate and timely reporting on operational performance, risks, compliance, workforce and financial performance
• Strengthen accountability across management and operational teams
• Ensure regulatory, contractual, accreditation and service requirements are understood and consistently met in practice
• Work closely with quality and compliance functions to ensure identified issues are addressed operationally and corrective actions are implemented
• Review organisational structures, workflows, systems and resources to improve efficiency, accountability and performance
• Work closely with finance to strengthen budgeting, cost control, revenue integrity, resource utilisation and operational profitability

About you

• Demonstrated experience as a COO, General Manager, Executive Director, Head of Operations or equivalent senior operational leader within a complex and regulated service organisation
• Comfortable entering an organisation undergoing significant change, quickly establishing visibility over its operations, identifying priorities and implementing practical solutions
• Prepared to be hands‑on, equally comfortable examining operational detail, challenging an ineffective process, resolving an immediate problem, holding a manager accountable and presenting a concise operational performance report to executive leadership
• Significant experience within health, community, care, education, training and/or workforce services
• Experience managing multiple service streams, entities or regulatory frameworks simultaneously
• Substantial senior operational leadership experience with a proven record of stabilising, restructuring, remediating or improving complex operations
• Strong understanding of governance, risk and compliance within regulated environments
• Excellent financial and commercial acumen with the ability to interrogate operational and financial data and translate it into action
• Strong workforce management experience and experience establishing operational reporting, KPIs and management accountability
• Strong written and verbal communication skills with sound judgement and confidence to make difficult operational decisions

About us

Auscare Group is an established and diverse organisation providing health, community, education and workforce services.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Head of Operations?
• How much notice are you required to give your current employer?