Interim Head of Operations

ExecThread; Sydney; Hybrid; AUD 140,000 - 230,000; Full time

Job summary

MQ Health in Sydney is seeking a Head of Operations to lead the essential systems, processes, resources and infrastructure that support its digital mental health services. You will ensure day-to-day operational performance aligns with the organization's mission of delivering high-quality, evidence-based psychological assessment and treatment.

This hands-on leader will develop and maintain the operating model, oversee technology, procurement and workforce planning, and drive change across a lean,

Qualifications

• Relevant tertiary qualification and experience in operations, service delivery, or business management, preferably in healthcare or not-for-profit.
• Hands-on leader with strong problem-solving skills, capable of balancing strategic and practical tasks.

Responsibilities

• Develop and maintain the operating model for the service.
• Provide operational oversight across technology, procurement and workforce planning.
• Lead a team and drive operational change to meet service needs.
• Ensure compliance, governance, and risk management frameworks are applied.

Skills

Leadership

Budgeting & Forecasting

Change management

Governance & risk

Stakeholder management

Education

Relevant tertiary qualification

Job description

Greater Sydney, Australia Area (Hybrid)(Sydney, Australia)

The Company is seeking a Head of Operations to lead the essential systems, processes, resources, and infrastructure that support its digital mental health services. The successful candidate will work closely with the Executive Director to ensure the day-to-day operational performance is in line with the organization's mission of providing high-quality, evidence-based psychological assessment and treatment. This role is pivotal in maintaining a lean, high-performing service while also supporting its growth.

The Head of Operations will be responsible for developing and maintaining the operating model, providing operational oversight, and managing various operational requirements, including technology, procurement, and workforce planning. Strong leadership skills are essential, as the role involves leading a team, building effective relationships, and driving operational change to meet the needs of the service. Applicants for the Head of Operations position at the company should have a relevant tertiary qualification and experience in operations, service delivery, or business management, preferably in a healthcare, not-for-profit, or similarly complex environment.

The role requires a professional with a hands-on approach, who is adept at problem-solving, and can balance strategic and practical tasks. Experience in financial management, including budgeting and forecasting, and a proven track record of leading change and managing competing priorities are also necessary. The ideal candidate will have a strong understanding of government funding, contracts, and grant management, and be familiar with compliance, risk, and governance requirements.

The company values diversity and is committed to fostering an inclusive workplace where all employees are empowered to thrive.

Functions

• Operations

Hiring Company

MQ Health

Leading integrated academic health campus