Executive Operations Manager

Care Assessment Consultants Pty Ltd; Hobart; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Salary Sacrificing Opportunities

Flexible work arrangements

Evidence-based practice support

Dynamic team environment

Awards and recognition

Job summary

Care Forward in Hobart, Tasmania, seeks an experienced senior operations leader to translate organisational goals into strategic and practical plans. You will oversee multiple home care programs, collaborate with managers, and drive continuous improvement across operations and governance processes.

You will mentor leaders, support budgeting and performance analysis, and champion a high-performing, compliant, safety-focused workplace culture in a dynamic community services setting.

Qualifications

• Senior operations management experience in health, aged care or community services.
• Strong governance and risk management knowledge.
• Proven ability to lead organisational change and drive improvements.

Responsibilities

• Provide strategic and operational leadership across Care Forward.
• Lead and improve service delivery across SAH, CHSP and Post Hospital programs.
• Identify inefficiencies and improve processes and workflows.

Skills

Strategic leadership

Change management

Governance

People management

Stakeholder engagement

Financial acumen

Education

Tertiary qualifications in business/management/health administration

Job description

Care Forward is an innovative, leading provider of home care services. We are a locally owned Tasmanian community service provider with a focus on reablement, health and wellbeing. Our core business consists of the coordination and delivery of home support services and community care across Tasmania.

Job tasks and responsibilities

Key responsibilities include:

• Provide strategic and operational leadership across Care Forward, translating organisational goals into effective operational plans and initiatives.
• Lead and continuously improve service delivery across the Support at Home (SAH), Commonwealth Home Support Program (CHSP) and Post Hospital Program.
• Work collaboratively with managers to identify operational inefficiencies and improve processes, workflows and service delivery.
• Lead continuous improvement and change initiatives across the organisation.
• Champion strong governance, accountability and risk management, including supporting audit and accreditation processes.
• Work collaboratively with the Clinical Manager to support clinical governance, client safety and the timely resolution of incidents, feedback and complaints.
• Collaborate with Finance on budgeting, financial analysis, forecasting and operational performance.
• Manage, mentor and develop leaders, supporting a positive and high-performing workplace culture.
• Support workforce planning, learning and development, employee engagement and wellbeing.
• Support the effective use of technology and digital solutions to improve operational efficiency.
• Build and maintain strong relationships with internal and external stakeholders and represent Care Forward in relevant forums and partnership discussions.
• Lead strategic projects and initiatives that support organisational growth and high-quality service delivery.

What We Offer

• Salary Sacrificing Opportunities
• Join a fun and energetic work environment with a great consumer base
• Flexible work arrangements supporting work/life balance
• Supported by evidence-based practice
• Dynamic team environment
• Winner 2018 Tasmanian Community Achievement Awards – Employer of Excellence in Aged Care
• Finalist 2019 Employer of Choice Awards (highly commended)

About You

You are an experienced and confident leader with a strong background in operations and a genuine commitment to delivering high-quality services. You are comfortable working at both a strategic and operational level, can lead through periods of change, and are skilled at bringing people, processes and priorities together.

You will be a collaborative and approachable leader who can build strong relationships with employees, stakeholders and community partners while maintaining a clear focus on quality, compliance, efficiency and continuous improvement. This wording reflects the role's stated selection criteria around senior operations management, strategic leadership, change management, stakeholder relationships and team development.

• Tertiary qualifications in business, management, health administration or a related field, or significant equivalent experience.
• Experience within aged care, health or community services.
• Demonstrated success in senior operations management, strategic leadership and change management.
• Strong understanding of governance, clinical governance and risk management frameworks.
• Demonstrated experience managing, mentoring and developing staff and building high-performing teams.
• National Police Check clearance.
• Registration to Work with Vulnerable People, if required.
• Right to work within Australia, including relevant working visa and VEVO documentation where applicable.

Highly desirable

• Experience ensuring compliance with statutory and regulatory requirements.
• Sound financial management skills, including budgeting, analysis and contract management.
• Excellent communication and interpersonal skills with the ability to develop strong relationships with diverse stakeholders.
• Strong analytical, problem-solving and business process improvement skills.
• Experience in project management and leading organisational change.
• Confidence using information systems and technology to support operational improvements.
• Ongoing professional development such as an MBA or postgraduate training will be viewed favourably.