Head of Member Engagement Product (Remote)

BOZAMO; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flybuysflex – work from anywhere

Two well-being days per year

Volunteer leave

Be Well programs – Mind/Body/Soul

Hybrid social events

Job summary

Flybuys is seeking a senior product leader to own the strategy and roadmap for member engagement. You will translate member and partner needs into a clear product vision, prioritise investments and drive cross-functional delivery with engineering, design, data and marketing.

You will lead, coach and develop a squad, partnering with external partners to align roadmaps and land joint outcomes, while guiding GTM and launch readiness across channels.

Qualifications

• Significant experience owning product strategy and measurable outcomes for complex digital, platform, data-enabled or customer-facing products.
• Proven track record translating customer, commercial and operational insights into product strategies and measurable business outcomes.
• Proven experience owning senior external partner relationships end to end, liaising daily with partner product, technology, marketing and commercial teams to align roadmaps and land joint outcomes.
• Demonstrated ability to negotiate and influence at senior levels with external partners, balancing partner commercial interests against program and member outcomes to reach win-win agreements.
• Experience driving go-to-market and launch readiness across partner channels, including partner communications, operational readiness and post-launch optimisation.
• Experience leading, coaching and developing product managers and analysts, allocating portfolio ownership and lifting product practice across a squad.

Responsibilities

• Define and communicate a compelling strategic direction for Member Engagement, translating member, partner, commercial and operational needs into a clear product vision, roadmap and measurable outcomes.
• Make prioritisation and trade-off decisions, directing investment and delivery capacity towards high-value opportunities based on impact, benefit, alignment and feasibility.
• Build a deep understanding of member behaviour, needs and pain points through discovery, customer research, data, experimentation and market insight.
• Monitor performance after delivery and continuously test, learn and optimise to improve engagement, satisfaction and commercial performance.
• Develop and maintain an integrated roadmap balancing immediate delivery priorities with longer-term strategic value.
• Establish trusted relationships across Product, Technology, Design, Data, Marketing, Commercial, Partner Success, Operations, Risk and external partners.
• Partner with engineering and architecture teams to understand platform capabilities, scalability, security and architectural trade-offs.

Job description

Flybuys is seeking a senior product leader to own the strategy and roadmap for member engagement. You will translate member and partner needs into a clear product vision, prioritise investments and drive cross-functional delivery with engineering, design, data and marketing.

You will lead, coach and develop a squad, partnering with external partners to align roadmaps and land joint outcomes, while guiding GTM and launch readiness across channels.