Head of Luxury Event Operations

Capella Sydney; Sydney; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

LinkedIn training courses

Complimentary meals during shifts

Hotel discounts & group bookings

Employee assistance programme (EAP)

Job summary

Capella Sydney seeks a Director of Event Operations to lead the events team at its landmark Sydney property. You will shape strategies, budgets, and operational plans, delivering exceptional guest experiences across meetings, conferences and special events.

You will mentor staff, drive profitability, and collaborate with Sales, Culinary, Rooms, and other departments to ensure flawless execution in a high-end, 24/7 environment.

Qualifications

• Degree or Diploma in Hospitality Management, Event Management, Business Management, or a related field.
• Minimum 5 years' leadership experience in luxury hotel events, conference services, banqueting, or hospitality operations, including senior management responsibility.
• Proven track record of leading large teams and managing complex event operations in luxury hospitality.

Responsibilities

• Provide strategic leadership and direction for all Events Operations, ensuring exceptional guest experiences and flawless event delivery across the hotel.
• Develop and implement departmental goals, budgets, business plans, and operational strategies aligned with the hotel's objectives.
• Lead, mentor, and inspire the Events Operations team to maintain a high-performance culture focused on excellence and continuous improvement.
• Oversee the execution of meetings, conferences, social events, and functions, ensuring service delivery exceeds expectations and brand standards.
• Collaborate with Sales, Catering, Culinary, Rooms and other departments to ensure seamless event planning and execution.
• Drive financial performance by managing labour costs, departmental expenses, productivity, and revenue opportunities.

Skills

Strategic leadership

Events operations

Budget management

Team development

Stakeholder management

Hospitality knowledge

Education

Hospitality/Event Management degree

Tools

Event management software

Job description

Capella Sydney seeks a Director of Event Operations to lead the events team at its landmark Sydney property. You will shape strategies, budgets, and operational plans, delivering exceptional guest experiences across meetings, conferences and special events.

You will mentor staff, drive profitability, and collaborate with Sales, Culinary, Rooms, and other departments to ensure flawless execution in a high-end, 24/7 environment.