Head of IT Service Operations - Pacific

Accor; Gold Coast City; On-site; AUD 180,000 - 280,000; Full time

Job summary

Accor is seeking a Director of IT Service Operations, Pacific, to lead and continuously enhance IT support across corporate offices in the Pacific region. You will balance global standards with local business needs, own day-to-day operations, people leadership, assets, and service quality, and contribute to the global service roadmap as a customer-focused leader.

With 10+ years in IT service management and proven executive experience, you will drive KPI-driven improvements, manage vendors and

Qualifications

• Minimum 10 years’ experience in IT support or service management, including significant time in senior leadership roles.
• Proven experience building and fostering a strong service culture across multi-site or international environments.
• Strong knowledge of ITSM practices and asset lifecycle management.
• Experience managing regional budgets and P&L responsibilities.
• Excellent communication and stakeholder management skills balancing global direction with local needs.

Responsibilities

• Lead, develop and support a high-performing IT service operations team.
• Oversee end-to-end IT service operations across the region, with SLAs and employee experience targets.
• Drive continuous improvement through KPI monitoring, automation and process optimisation.
• Manage assets, vendors and service providers to ensure cost-effective delivery.
• Act as key liaison for stakeholders balancing regional needs with global standards.

Skills

ITSM leadership

Budget management

Stakeholder management

Strategic planning

Team leadership

Job description

Accor is seeking a Director of IT Service Operations, Pacific, to lead and continuously enhance IT support across corporate offices in the Pacific region. You will balance global standards with local business needs, own day-to-day operations, people leadership, assets, and service quality, and contribute to the global service roadmap as a customer-focused leader.

With 10+ years in IT service management and proven executive experience, you will drive KPI-driven improvements, manage vendors and