Director of IT Service Operations - Pacific

AccorCorpo; Gold Coast City; On-site; AUD 180,000 - 240,000; Full time

Job summary

Accor is seeking a strategic Director of IT Service Operations to lead IT support services for its Pacific corporate offices. The role balances global standards with local needs, overseeing day-to-day operations, people leadership, assets, and service quality to deliver a high-performing IT function.

You will drive continuous improvement, champion a customer-focused service culture, and shape the technology roadmap across multi-site environments in a dynamic hospitality context.

Qualifications

• Minimum 10 years’ experience in IT support or service management.
• Proven experience building and fostering a strong service culture and accountability across diverse, multi-site or international environments.
• Strong knowledge of ITSM practices, workplace technologies and asset lifecycle management.
• Analytical and data-driven, with experience managing regional budgets and P&L responsibility.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead, develop and support a high-performing IT support team, fostering a strong service culture that balances technical excellence with a positive employee experience.
• Oversee end to end IT service operations across the region, ensuring strong performance against service levels and employee experience targets.
• Drive continuous improvement through KPI monitoring, automation, and process optimisation.
• Manage assets, vendors, and service providers to ensure cost effective and reliable delivery.
• Act as a key point of contact for stakeholders, balancing regional needs with global standards and contributing to broader technology initiatives.

Job description

Accor is seeking a strategic Director of IT Service Operations to lead IT support services for its Pacific corporate offices. The role balances global standards with local needs, overseeing day-to-day operations, people leadership, assets, and service quality to deliver a high-performing IT function.

You will drive continuous improvement, champion a customer-focused service culture, and shape the technology roadmap across multi-site environments in a dynamic hospitality context.