Head of Housekeeping & Property Standards - Lead & Elevate

HostYou bv; Perth; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

Job summary

HostYou is a growing short-term rental management company managing a portfolio of premium holiday homes across Perth. We're looking for an experienced, hands-on and highly organised Head of Housekeeping to lead our housekeeping department and ensure every property consistently meets the high standards our guests and owners expect.

As Head of Housekeeping you will oversee all aspects of the department, including recruitment, training, quality control, inspections, scheduling, performance

Qualifications

• Experience managing housekeeping/hospitality teams.
• Strong leadership and people management.
• Experience recruiting and training staff.
• Excellent organisational and scheduling abilities.
• High attention to detail.
• Current driver’s licence.
• Hotel, serviced apartment or accommodation industry experience.
• Quality assurance or auditing experience.

Responsibilities

• Lead, support and develop the housekeeping team.
• Recruit, onboard and train new cleaners.
• Manage staff performance, accountability and quality standards.
• Foster a positive, professional and high-performing team culture.
• Maintain exceptional cleaning and presentation standards across the portfolio of properties.
• Conduct regular inspections and quality audits.
• Ensure every property is guest-ready prior to arrival.
• Investigate and resolve quality issues.
• Implement continuous improvement initiatives across the department.
• Work closely with the Operations team on arrivals, departures, guest requests and operational priorities including the reporting of any maintenance issues.
• Manage housekeeping schedules and daily workflow.
• Coordinate emergency cleans and last-minute changes.
• Monitor and manage linen, consumables and housekeeping inventory.
• Ensure all housekeeping tasks and inspections are completed accurately and on time.
• Develop and refine housekeeping procedures and standards.
• Improve efficiencies and team productivity.
• Monitor department KPIs and performance metrics.
• Build scalable systems to support company growth.

Skills

People leadership

Staff recruitment

Scheduling

Communication

Problem-solving

Attention to detail

Driver's licence

Quality assurance

Tools

Scheduling software

Job description

HostYou is a growing short-term rental management company managing a portfolio of premium holiday homes across Perth. We're looking for an experienced, hands-on and highly organised Head of Housekeeping to lead our housekeeping department and ensure every property consistently meets the high standards our guests and owners expect.

As Head of Housekeeping you will oversee all aspects of the department, including recruitment, training, quality control, inspections, scheduling, performance