Head Of Design 12 Month Parental Leave Contract

Zurich Financial Services; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

5 weeks leave per year

Hybrid working arrangement (office 3,

Job summary

Zurich Financial Services Australia is seeking a Head of Design for a 12-month parental leave contract. You will lead a multidisciplinary design practice, spanning service design, UX/UI, product design, design ops and AI enablement, ensuring measurable customer, partner and business outcomes.

You will collaborate with executive leaders to drive experience strategy, product direction and delivery, while nurturing design excellence and enterprise transformation across the organisation.

Qualifications

• You're passionate about design as a strategic enterprise capability and its future value in an AI world.
• Have built durable design capability, with deep technical expertise, high-quality standards, ambitious leadership, AI-enabled operating models and data-led experience governance.
• Balance customer ambition with commercial, operational, risk, technology and delivery needs to achieve Zurich's digital insurer north star.

Responsibilities

• Lead the design team shaping Zurich Australia as a leading digital insurer.
• Partner with executive leaders to shape experience strategy, product direction, technology and service delivery.

Skills

Design leadership

AI-enabled operating models

Data-led experience governance

Stakeholder influence

Job description

Head of Design 12 month parental leave contract

Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

A new transformational adventure awaits you

How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 ‘World's Best Employers' and Fortune's ‘World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact towards our vision to be Australia's leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on!

Let's create a brighter future together, let's make a difference

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

Lead the design team shaping Zurich Australia as a leading digital insurer. Join our Consumer Channel & Capability team as Head of Design on a 12-month contract, starting before Christmas.

As Head of Design, you'll lead, optimise and govern Zurich Australia's design capability, ensuring design delivers measurable customer, partner and business outcomes and moves us closer to our ‘Leading Digital Insurer' ambition. You'll lead a multidisciplinary practice spanning service design, UX/UI, product design, design ops and AI enablement, combining practice leadership, people leadership and enterprise transformation accountability.

Working at the intersection of customer experience, digital transformation, business strategy and operating model design, you'll partner with executive leaders to shape experience strategy, product direction, technology and service delivery. Your impact will be reflected in exceptional customer outcomes, sustained growth, operating model efficiency and design excellence.

Important to your success - Unlock your potential

• You're passionate about design as a strategic enterprise capability and its future value in an AI world
• Have built durable design capability, with deep technical expertise, high-quality standards, ambitious leadership, AI-enabled operating models and data-led experience governance
• Balance customer ambition with commercial, operational, risk, technology and delivery needs to achieve Zurich's digital insurer north star
• Are curious and experimental, keen to test new ideas that use AI to enhance how we work and the experiences we deliver for customers
• Quickly build strong working relationships across segments and functions, and influence key stakeholders to drive great experience outcomes

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer's leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus an AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role
• Global mobility opportunities across more than 200 countries worldwide
• Volunteer and work in our state-of-the‑art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.