Head of Customer Success - AI-Driven Onboarding (Remote)

Jobgether

Australia

Remote

AUD 134,000 - 234,000

Full time

5 days ago

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Benefits offered by this job

Fully remote work

Equity participation

qiibee tokens (QBX)

40-hour workweek

24 days annual leave

Global, fast-paced startup

Job summary

Jobgether is seeking a strategic, hands-on Head of Customer Success to lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. You will own the customer journey from integration to performance optimization, partnering with sales and cross-functional teams across a remote, AI-first environment.

The role requires 5+ years in CS/AM or onboarding, fluent German and English, and experience with HubSpot and AI workflows.

Qualifications

5+ years in customer success, account management, or partner onboarding in loyalty/SaaS/payments.
Fluent in German and English with strong written and verbal communication.
Hands-on with HubSpot or similar CRM and AI-driven automation tools.

Responsibilities

Own end-to-end onboarding for B2B customers, from setup to launch and ongoing success.
Guide partners through launch, integrations, balance top-ups, and campaign reviews.
Maintain CRM quality, log interactions, and use AI to improve resolution times.
Collaborate with sales to align CS strategies and support customer growth.
Analyze performance data and drive engagement, campaign effectiveness, and retention.