Customer Success Manager - AI HealthTech Onboard & Grow

Medow Health; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Medow Health is a fast-growing healthcare AI company delivering AI Scribe and AI Receptionist solutions to 1,500+ specialist clinics across Australia and New Zealand. We are hiring a Customer Success Manager to own relationships with doctors and clinics, drive onboarding and activation, and identify growth opportunities as our platform scales.

You’ll collaborate with Support, Product, and Operations in a dynamic startup environment, with a focus on delivering exceptional customer value and

Qualifications

• 1–2 years in a client-facing role (customer success, account management, support, or similar)
• Excellent communication and relationship-building skills
• Highly organised, proactive, and detail-oriented
• Comfortable using tools like Google Workspace, Slack, and CRMs
• Excited to work in a fast-paced startup environment

Responsibilities

• Own onboarding for new doctors and clinics, ensuring a smooth experience from day one
• Drive activation within the first 1–2 weeks and proactively remove blockers
• Monitor early usage and set customers up for long-term success
• Manage a portfolio of accounts and build strong relationships with doctors and clinic teams
• Track engagement, identify at‑risk accounts, and drive retention
• Identify opportunities to grow accounts through increased usage and adoption of new products
• Work closely with Support, Product, and Operations to deliver an exceptional customer experience
• Collect customer feedback and help shape product improvements
• Help improve internal processes as the business scales

Skills

Client-facing

Communication

Organized

CRMs

Tools

Google Workspace

Slack

CRMs

Job description

Medow Health is a fast-growing healthcare AI company delivering AI Scribe and AI Receptionist solutions to 1,500+ specialist clinics across Australia and New Zealand. We are hiring a Customer Success Manager to own relationships with doctors and clinics, drive onboarding and activation, and identify growth opportunities as our platform scales.

You’ll collaborate with Support, Product, and Operations in a dynamic startup environment, with a focus on delivering exceptional customer value and