Head of Club Service

Virgin Active; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Complimentary club membership

Flexible working options

Paid parental leave

Personal development opportunities

Employee wellbeing support

Job summary

Virgin Active Australia seeks a Head of Department to lead across People, Commercial, Operations, Service and Member Experience, building a high‑performing team and shaping culture to deliver a premium club experience.

You will recruit and develop talent, manage rosters and safety, and translate budgets into clear team priorities while partnering with other departments to achieve club targets.

Qualifications

• 3–5+ years’ experience in customer service, hospitality or member‑facing environments.
• Demonstrated experience in leading front‑of‑house operations and service delivery.

Responsibilities

• Lead, coach and develop your team through regular feedback, performance conversations and structured development plans.
• Drive revenue, retention and key commercial KPIs relevant to your function.
• Deliver club systems, processes and brand standards consistently across your department.
• Ensure your team delivers warm, welcoming and professional interactions with members.
• Oversee front‑of‑house service delivery and member journey improvements.

Skills

People leadership

Commercial leadership

Operational leadership

Service leadership

Team development

Performance coaching

Job description

Virgin Active Australia seeks a Head of Department to lead across People, Commercial, Operations, Service and Member Experience, building a high‑performing team and shaping culture to deliver a premium club experience.

You will recruit and develop talent, manage rosters and safety, and translate budgets into clear team priorities while partnering with other departments to achieve club targets.