Head of Branch Network Operations

Alpha Car Hire; Gold Coast City; Hybrid; AUD 140,000 - 210,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Staff, friends and family discounts on

Job summary

Alpha Car Hire is seeking an experienced Operations leader to manage a multi-site branch network across the Gold Coast and Brisbane regions. You will report to the CEO and collaborate with the SLT to shape practical improvements and performance across locations.

The role focuses on building capable Branch Managers, improving commercial and customer outcomes, and standardising processes. You will travel regularly and influence workforce planning and operating standards across the network.

Qualifications

• Substantial senior operations leadership across multiple locations.
• Demonstrated success developing managers and improving accountability and performance.
• Strong commercial capability including P&L, budgeting, revenue execution, workforce planning and labour productivity.
• Experience using operational data and scorecards to drive revenue, cost, service and compliance improvements.
• Strong digital capability to streamline workflows and embed consistent practices.
• Track record of leading change and standardising processes across diverse teams.
• High-volume service network experience highly regarded.

Responsibilities

• Lead, coach and hold Branch Managers accountable for results and delivery of priorities.
• Own branch execution against revenue, rental volume, vehicle availability and cost targets.
• Translate strategy and budgets into clear branch plans and performance measures.
• Strengthen workforce planning, roster efficiency and succession across the network.
• Set consistent customer, operational, safety and compliance standards with training and audits.
• Use data and observation to solve recurring problems and systemise best practices across locations.
• Collaborate with cross-functional teams to remove barriers and deliver shared outcomes.
• Provide concise reporting to the CEO and SLT on performance, risks and actions.

Skills

Senior ops leadership

Manager development

Profit & loss

Data-driven decisions

Digital systems

Change management

Branch network experience

Education

Business/Operations/Management degree

Tools

Operational data systems

Job description

Alpha Car Hire is seeking an experienced Operations leader to manage a multi-site branch network across the Gold Coast and Brisbane regions. You will report to the CEO and collaborate with the SLT to shape practical improvements and performance across locations.

The role focuses on building capable Branch Managers, improving commercial and customer outcomes, and standardising processes. You will travel regularly and influence workforce planning and operating standards across the network.