Head, Crew Systems & Analytics — Workforce Planning

Qantas Group; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Staff travel discount

Job summary

Jetstar Melbourne Head Office is seeking a talented Manager, Crew Systems & Business Analysis to lead critical systems, optimisation and workforce planning across Flying Operations and Cabin Crew. The role provides strategic insights for a 4,000-strong crew and partners with senior stakeholders.

You will lead a specialist team delivering what-if analysis, planning roadmaps, enterprise bargaining inputs and cross-functional recommendations to balance commercial needs with crew engagement.

Qualifications

• A business or aviation degree, or equivalent industry experience.
• 5–10 years’ experience in Airline Operations and/or Workforce Planning.
• 3–5 years’ experience leading, coaching and supporting a team.
• Experience with crew scheduling or optimisation systems, such as Jeppesen, highly desirable.
• Strong analytical skills with the ability to interpret complex data.

Responsibilities

• Lead critical systems, optimisation and business analysis across Jetstar’s Workforce Planning.
• Influence strategic workforce decisions supporting Flying Operations and Cabin Crew.
• Manage a specialist team delivering insights, scenario modelling and recommendations.

Skills

Workforce planning

Leadership

Stakeholder engagement

What‑if analysis

Data interpretation

Education

Business or aviation degree

Tools

Jeppesen

ALPAS

JBID/StarBid

Job description

Jetstar Melbourne Head Office is seeking a talented Manager, Crew Systems & Business Analysis to lead critical systems, optimisation and workforce planning across Flying Operations and Cabin Crew. The role provides strategic insights for a 4,000-strong crew and partners with senior stakeholders.

You will lead a specialist team delivering what-if analysis, planning roadmaps, enterprise bargaining inputs and cross-functional recommendations to balance commercial needs with crew engagement.