Manager, Crew Systems & Business Analysis

Qantas Group; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Staff travel discount

Job summary

Jetstar Melbourne Head Office is seeking a talented Manager, Crew Systems & Business Analysis to lead critical systems, optimisation and workforce planning across Flying Operations and Cabin Crew. The role provides strategic insights for a 4,000-strong crew and partners with senior stakeholders.

You will lead a specialist team delivering what-if analysis, planning roadmaps, enterprise bargaining inputs and cross-functional recommendations to balance commercial needs with crew engagement.

Qualifications

• A business or aviation degree, or equivalent industry experience.
• 5–10 years’ experience in Airline Operations and/or Workforce Planning.
• 3–5 years’ experience leading, coaching and supporting a team.
• Experience with crew scheduling or optimisation systems, such as Jeppesen, highly desirable.
• Strong analytical skills with the ability to interpret complex data.

Responsibilities

• Lead critical systems, optimisation and business analysis across Jetstar’s Workforce Planning.
• Influence strategic workforce decisions supporting Flying Operations and Cabin Crew.
• Manage a specialist team delivering insights, scenario modelling and recommendations.

Skills

Workforce planning

Leadership

Stakeholder engagement

What‑if analysis

Data interpretation

Education

Business or aviation degree

Tools

Jeppesen

ALPAS

JBID/StarBid

Job description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

• Lead critical systems, optimisation and business analysis activity across Jetstar’s Workforce Planning function
• Influence strategic workforce decisions supporting Flying Operations and Cabin Crew
• Permanent opportunity based at our Melbourne Head Office

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar. We’re looking for talented people who are passionate about making a meaningful impact, solving complex problems and helping us continue to shape the future of low fares travel.

As Manager, Crew Systems & Business Analysis, you will play a key leadership role within Jetstar’s Workforce Planning team, providing strategic analysis and systems expertise across Flying Operations and Cabin Crew. The role supports a crew workforce of approximately 4,000 people and is accountable for the integrity, configuration and optimisation of core planning systems including Jeppesen, ALPAS and JBID/StarBid.

You will lead a specialist team across systems, optimisation and business analysis, ensuring the team delivers high-quality insights, scenario modelling and recommendations to support business-critical decisions. This includes advanced what-if analysis, workforce planning roadmap support, enterprise bargaining analysis, trade‑off recommendations and long‑range planning inputs across areas such as training, headcount and simulator demand.

This is a highly collaborative role, working closely with senior stakeholders across Workforce Planning, Flying Operations, Cabin Crew, Employee Relations, Networks & Scheduling and broader Qantas Group teams. You’ll be encouraged to think innovatively, challenge the status quo and balance commercial, industrial and crew engagement considerations in your recommendations.

To be successful in this role, you will bring:

• A business or aviation degree, or equivalent industry experience
• 5–10 years’ experience in Airline Operations and/or Workforce Planning
• 3–5 years’ experience leading, coaching and supporting a team
• Experience with crew scheduling or optimisation systems, such as Jeppesen, highly desirable
• Strong conceptual and analytical skills, with the ability to interpret complex data and provide actionable insights
• Strong understanding of workforce planning systems and processes
• Sound knowledge of enterprise bargaining processes and frameworks
• Proven ability to lead technical specialists and subject matter experts across multiple disciplines
• Strong communication, negotiation, organisational and influencing skills at senior levels
• Commercial acumen and proven experience managing cross-functional initiatives and stakeholders

Your life at Jetstar is unlike any other

Live the travel dream:

You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday:

Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar:

For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together.

We can’t wait to hear from you.

Applications close:Thursday 3rd September 2026

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship