Manager, Roster & Training (Tech)

Qantas Group; City of Melbourne; Sur place; AUD 150 000 - 190 000; Plein temps

Résumé du poste

Jetstar, part of the Qantas Group, is seeking a Manager, Roster & Training (Tech) to lead the monthly pilot roster and training build for Australia, New Zealand and international operations, impacting crew experience, compliance and network resilience.

You’ll build and empower a high-performing team, collaborate with Pilot leadership, Workforce Planning and frontline crew, delivering optimised rosters on time and driving continuous improvement in a dynamic airline environment.

Qualifications

• Demonstrated experience in workforce planning, rostering or resource planning within a complex operational environment (airline/aviation preferred).
• Strong analytical capability to interpret data, identify trends and inform decisions.
• Proven people leadership with a track record of building engaged and high-performing teams.
• Coaching leadership style with ability to develop capability and empower others.
• Exceptional stakeholder management across frontline and leadership groups.
• Experience in a fast-paced environment with competing priorities and deadlines.
• Understanding of workforce compliance and industrial frameworks.
• Aviation/airline operations experience will be highly regarded.

Responsabilités

• Lead end-to-end delivery of the monthly Pilot roster and training build, ensuring rosters are optimised, compliant and delivered on time.
• Guide workforce planning decisions balancing resilience, crew engagement, cost efficiency and regulations.
• Lead and develop the Roster Planning and Training Planning teams, building capability and accountability.
• Foster an empowered team environment with decision-making ownership and problem solving.
• Build partnerships with Pilot leadership and operational stakeholders to influence planning outcomes.
• Engage frontline crew through forums and focus groups to align planning with operational realities.
• Drive improvements to rostering, training planning and workforce processes for performance and crew experience.

Connaissances

Workforce planning

Rostering

Training planning

Leadership

Stakeholder management

Coaching leadership

Analytical skills

Aviation knowledge

Description du poste

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the‑art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787‑8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

• Lead the workforce planning team responsible for rostering and training planning across Australia,New Zealandand international operations.
• Influence workforce decisions that directlyimpactcrew experience, operational performance,complianceand network resilience.
• Build and empower a high‑performing team culture where accountability,ownershipand development drive exceptional results.

As theManager, Roster & Training (Tech),you'lllead the team responsible for delivering the monthly Pilot roster and training build that supports more than 2,000 crew across Australia,NewZealandand international operations. The decisions made by your team have a direct impact on operational performance, crew experience,complianceand the overall resilience of the Jetstar network.

This is a highly influential leadership role whereyou'llcombine workforce planningexpertise, operationaldecision‑makingand people leadership to build rosters that balance the needs of our crew with the demands of a dynamic airline operation. Working closely with the Pilot leadership team, Workforce Planning peers and frontline crew,you'llhelp shape workforce outcomes that enable safe,reliableand efficient operations every day.

Beyond delivering great planning outcomes,you'llplay a key role in building an empowered and high‑performing team culture, developingcapabilityand creating an environment where people are trusted to take ownership and deliver results.

The core responsibilities of this role will be:

• Lead the end‑to‑end delivery of the monthly Pilot roster and training build, ensuring rosters areoptimised,compliantand delivered on time.
• Guideworkforce planning decisions that balance operational resilience, crew engagement, costefficiencyand regulatory requirements.
• Lead and develop the Roster Planning and Training Planning teams, building capability,accountabilityand succession strength.
• Foster an empowered team environment where individuals are trusted to make decisions, solveproblemsand deliver outcomes.
• Build strong partnerships with the Pilot leadership team and key operational stakeholders to influence workforce planning outcomes and drive continuous improvement.
• Engage with frontline crew through forums and focus groups, ensuring planning decisions are informed by operational realities and crew feedback.
• Drive improvements to rostering, training planning and workforce planning processes to support operational performance and crew experience.

There’sa place for everyone at Jetstar:For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that playan important rolein creating our inclusive and supportive culture that we are fiercely proud of.We believe that teams with a diversity of ideas and experiences are more creative,innovativeand solve problems quickly.We welcome applications from anyone who wants totakeoffwith us.If you have support or access requirements, just reach out and let us know what you need.

With the support of your manager,let’sstart a conversation about making your next move.

To be considered, key skills will include:

• Demonstrated experience in workforce planning, rostering,schedulingor resource planning within a complex operational environment.
• Strong analytical capability, with the ability to interpret data,identifytrendsand make informed operational decisions.
• Provenpeopleleadership experience, witha track recordof building engaged, accountable and high‑performing teams.
• A coaching leadership style, with the ability to develop capability and empower others rather than becoming the solution to every challenge.
• Exceptional stakeholder management skills, with the ability to build trusted relationships across frontline and leadership groups.
• Experienceoperatingin a fast‑paced environment with competing priorities, tightdeadlinesand changing operational requirements.
• A strong understanding of workforce compliance, EnterpriseAgreementsor similar industrial frameworks.
• Experience within aviation, airlineoperationsor workforce‑intensive industries will be highly regarded.

Applications close on Sunday 11th October 2026.