Head of Roster & Training (Tech) – Workforce & Ops Lead

Qantas Group; City of Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Jetstar, part of the Qantas Group, is seeking a Manager, Roster & Training (Tech) to lead the monthly pilot roster and training build for Australia, New Zealand and international operations, impacting crew experience, compliance and network resilience.

You’ll build and empower a high-performing team, collaborate with Pilot leadership, Workforce Planning and frontline crew, delivering optimised rosters on time and driving continuous improvement in a dynamic airline environment.

Qualifications

• Demonstrated experience in workforce planning, rostering or resource planning within a complex operational environment (airline/aviation preferred).
• Strong analytical capability to interpret data, identify trends and inform decisions.
• Proven people leadership with a track record of building engaged and high-performing teams.
• Coaching leadership style with ability to develop capability and empower others.
• Exceptional stakeholder management across frontline and leadership groups.
• Experience in a fast-paced environment with competing priorities and deadlines.
• Understanding of workforce compliance and industrial frameworks.
• Aviation/airline operations experience will be highly regarded.

Responsibilities

• Lead end-to-end delivery of the monthly Pilot roster and training build, ensuring rosters are optimised, compliant and delivered on time.
• Guide workforce planning decisions balancing resilience, crew engagement, cost efficiency and regulations.
• Lead and develop the Roster Planning and Training Planning teams, building capability and accountability.
• Foster an empowered team environment with decision-making ownership and problem solving.
• Build partnerships with Pilot leadership and operational stakeholders to influence planning outcomes.
• Engage frontline crew through forums and focus groups to align planning with operational realities.
• Drive improvements to rostering, training planning and workforce processes for performance and crew experience.

Skills

Workforce planning

Rostering

Training planning

Leadership

Stakeholder management

Coaching leadership

Analytical skills

Aviation knowledge

Job description

Jetstar, part of the Qantas Group, is seeking a Manager, Roster & Training (Tech) to lead the monthly pilot roster and training build for Australia, New Zealand and international operations, impacting crew experience, compliance and network resilience.

You’ll build and empower a high-performing team, collaborate with Pilot leadership, Workforce Planning and frontline crew, delivering optimised rosters on time and driving continuous improvement in a dynamic airline environment.