Workforce Strategy & Planning Manager

Qantas Airways; City of Melbourne; On-site; AUD 140,000 - 180,000; Full time

Job summary

Jetstar is seeking a Workforce Strategy & Planning Manager to lead workforce strategy, governance, business improvement and large-scale transformation across the Cabin Crew operation. Based in our Docklands office, you’ll partner with Workforce Planning, Crewing, Payroll, People and Finance to align capability and capacity with the flying schedule while improving crew experience and compliance.

This unique role blends industrial and payroll governance with strategic decision-making, giving broad

Qualifications

• Experience in workforce planning and strategy.
• Ability to translate data into strategic recommendations.
• Experience leading cross-functional projects and change initiatives.
• Knowledge of workforce governance, payroll processes, and industrial relations.

Responsibilities

• Lead workforce strategy, governance, and operational transformation across Cabin Crew.
• Influence decisions affecting capability, capacity, systems, and processes.
• Collaborate with Workforce Planning, Crewing, Payroll, People and Finance to support the schedule.
• Improve crew experience, compliance and business outcomes.

Job description

• Lead cabin crew workforce strategy, transformation and governance across frontline operations
• Together we'll deliver smarter workforce planning, operational excellence and an exceptional crew experience
• Permanent, full-time role based at our Docklands office

Love travel and passionate about all things aviation? You’re in the right place. At Jetstar, you get to takeoff at work, and in life. As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit.

Takeoff with your next opportunity

As the Workforce Strategy & Planning Manager, you'll lead workforce strategy, governance, business improvement and operational transformation initiatives across Jetstar's Cabin Crew operation. Reporting to the Cabin Crew - Senior Manager - Commercial, Strategy and Planning, you'll play a critical role in ensuring workforce capability, capacity, systems and processes support the flying schedule safely and efficiently, while improving crew experience, compliance and business outcomes. Working closely with leaders across Workforce Planning, Crewing, Payroll, People and Finance, you'll influence key decisions that shape the future of our workforce and support sustainable operational performance.

This is a unique opportunity to combine workforce strategy, industrial and payroll governance, commercial decision-making and large-scale transformation in a highly visible role with broad stakeholder exposure across the business

We’re searching for someone who:

• Has experience in workforce planning, workforce strategy, operational transformation, business improvement or a related discipline.
• Demonstrates strong analytical capability and can translate workforce data and insights into strategic recommendations and practical outcomes.
• Has experience leading complex cross-functional projects, change initiatives and operational improvement programs from concept through to implementation.
• Brings knowledge of Enterprise Agreements, workforce governance, payroll processes, industrial relations or workforce compliance frameworks.
• Can build credibility and influence across senior leaders, operational stakeholders, frontline teams and union representatives.
• Thrives in complex operational environments and can balance operational demand, employee experience, compliance obligations and commercial outcomes.
• Has strong leadership capability and fosters a positive, high performing team culture.
• Brings experience within aviation, transport, operational or large frontline workforce environments

Your life at Jetstar is unlike any other:

• Takeoff professionally: Dip your toes into something new. Stopover in another role. Move up quicker. At Jetstar, you’ve got the opportunities to grow and elevate your career.
• Standby for adventure: Your partner. Your kids. You can all takeoff more and enjoy our famous Jetstar discount across the Qantas Group and our partner network.
• Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar:

For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

Apply by Thursday, 15 October 2026.

Pleasenote:applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.