Head Concierge & Community Experience Lead

First Contact Pty Ltd; Sydney; In loco; AUD 75.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mon-Fri role

Competitive compensation

Rewards program

Learning & development

Wellbeing support

Descrizione del lavoro

First Contact Pty Ltd is seeking a Head Concierge at 9 Castlereagh Street, Sydney. You will lead the workplace experience for the building’s tenants, bringing a warm, hospitality-focused approach to the lobby and developing connections across diverse tenants.

You’ll oversee activations and amenity experiences, collaborate with building management, and turn feedback into practical improvements to enhance the daily working environment.

Competenze

• Genuine hospitality presence in high-traffic spaces.
• Strong interpersonal skills to engage tenants and visitors.
• Experience in premium hospitality, corporate concierge or workplace experience is preferred.

Mansioni

• Be a visible, welcoming presence in the lobby for tenants, visitors and guests.
• Build relationships across the building and understand what each tenant’s team values.
• Support the delivery of activations and amenity experiences that connect people and add value.
• Collaborate with building management and service partners to keep daily operations smooth.
• Gather feedback, identify opportunities, and propose practical improvements.
• Provide monthly reporting on engagement, feedback and service outcomes, and translate insights into action.
• Maintain pride in lobby presentation and proactively address issues.

Conoscenze

Hospitality

People skills

Event coordination

Reporting

Descrizione del lavoro

First Contact Pty Ltd is seeking a Head Concierge at 9 Castlereagh Street, Sydney. You will lead the workplace experience for the building’s tenants, bringing a warm, hospitality-focused approach to the lobby and developing connections across diverse tenants.

You’ll oversee activations and amenity experiences, collaborate with building management, and turn feedback into practical improvements to enhance the daily working environment.