Head Concierge

Accor Apartments & Realty; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Accor Apartments & Realty in Sydney is seeking a Head Concierge to elevate guest experiences. You will lead the Concierge team with a supportive yet stylish leadership style, inspiring consistent, exceptional service across all touchpoints.

You will foster genuine guest connections, oversee onboarding, handle transport arrangements, luggage, parking and valet services, and adapt to a rotating roster including evenings and weekends.

Qualifications

• Experience as a Concierge, ready to advance into a leadership role.
• Proven multitasking ability and composure under pressure.
• Flexible rotating roster, including evenings, weekends and public holidays.

Responsibilities

• Foster genuine connections with guests, making them feel valued and comfortable during their stay.
• Onboard new team members with the necessary skills and knowledge to excel in their roles.
• Lead the Concierge team to craft unforgettable service experiences.
• Assist guests with transport, luggage delivery, storage, parking and valet services.
• Maintain a positive, can-do attitude.
• Collaborate with the team to resolve guest challenges and create smiles.

Job description

Purpose

As Head Concierge, you will embody the essence of hospitality, entrusted with the task of taking our guests' experiences to new heights. Your passionate direction will ignite the Concierge team's drive to consistently provide exceptional customer service. With a leadership style, that is not only supportive but also fun and stylish, injecting a sense of enjoyment into every day.

Primary Responsibilities

• Foster genuine connections with guests, making them feel valued and comfortable during their stay
• Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
• Maintain an atmosphere of positivity, exuding an unwavering "can-do" attitude
• Lead the Concierge team collaboratively, jointly crafting unforgettable service experiences
• Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles
• Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services

Skills and Experience

• Experience as a Concierge, ready to flex your leadership skills and take the next step in your career

• The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
• Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required
• All successful candidates will be required to hold a valid National Police Check