Guest Service Attendant/Concierge

Accor; South Australia; On-site; AUD 48,000 - 60,000; Full time

Job summary

Accor is seeking a Guest Service Agent/Concierge to warmly welcome guests and set the tone for their stay at our hotel in Australia. You will provide personalised assistance, local insights, and exceptional service from check-in to check-out.

Responsibilities include coordinating transport, handling reservations, and sharing knowledge about local attractions. You should thrive in a dynamic environment, delivering memorable experiences with professionalism and a friendly demeanor.

Qualifications

• Experience in hotel front desk operations or similar hospitality role.
• Demonstrates customer service excellence with a proactive approach.
• Able to multi-task and stay poised under pressure.
• Effective time management and organisational skills.
• Strong written and spoken communication.
• Collaborates well in teams and can work independently.
• Knowledge of local area and attractions is a plus.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services
• Confidently communicate with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Front desk operations

Customer service excellence

Multi-tasking under pressure

Time management

Written and verbal communication

Team collaboration

Independent work

Local area knowledge

Job description

Purpose

As a Guest Service Agent/ Concierge, you will be the friendly face and warm welcome that sets the tone for our guests' stay. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.

Key Requirements for this role

• Ability to work across a variety of shifts including weekdays, evenings, weekends & public holidays as required
• A full Australian driver’s license, with the ability to drive both automatic and manual cars, is essential

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services
• Confidently communicate with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication