HDR Programs & Engagement Coordinator

University of Canberra (Online); Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Family-friendly policies

On campus facilities: gym, medical,caf

Post office access

Supermarket access

Early childhood education and care

Professional development offerings

Employee Assistance Program

Job summary

The University of Canberra (Online) invites applications for the HDR Coordinator role within the Faculty of Design, Technology and Society (DTS) / Faculty of Arts and Design (FAD). You will support HDR students and supervisors, manage candidature processes, communications and events across multiple channels, including Canvas and websites.

Working closely with the Director, Graduate Research and reporting to the Senior Research Coordinator, you will develop expertise in graduate research

Qualifications

• Demonstrated experience in administration, customer service or stakeholder engagement.
• Excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• Demonstrated ability to remain calm, professional and solution-focused in high-pressure environments.
• Proven experience managing challenging stakeholder interactions with empathy and professionalism.
• High attention to detail and the ability to maintain accurate records and databases.
• Strong problem-solving skills and a proactive approach to continuous improvement.
• Demonstrated ability to work both independently and collaboratively, exercising initiative, sound judgement and accountability in the delivery of work outcomes.

Responsibilities

• Build effective working relationships with HDR students, supervisors, academic leaders and professional staff to support positive student outcomes.
• Serve as the primary point of contact for Faculty HDR students and respond to enquiries
• Support HDR candidature processes to ensure students receive timely, accurate and responsive support throughout their research journey
• Assist with Faculty scholarship processes
• Develop and distribute communications to HDR students and Faculty stakeholders through a range of channels including Canvas, websites, newsletters and social media.
• Monitor and manage the Faculty HDR email inbox, coordinating responses and escalating matters.
• Organise and support HDR events including seminars, workshops, bootcamps, symposia, conferences, onboarding, orientation and other Faculty engagement activities.
• Administer HDR initiatives including mentoring programs, candidature allowances and student travel support.

Skills

Administration

Stakeholder engagement

Time management

Empathy in interactions

Attention to detail

Problem solving

Initiative and accountability

Job description

The University of Canberra (Online) invites applications for the HDR Coordinator role within the Faculty of Design, Technology and Society (DTS) / Faculty of Arts and Design (FAD). You will support HDR students and supervisors, manage candidature processes, communications and events across multiple channels, including Canvas and websites.

Working closely with the Director, Graduate Research and reporting to the Senior Research Coordinator, you will develop expertise in graduate research