HDR Coordinator

University of Canberra; Canberra; On-site; AUD 82,000 - 93,000; Full time

Benefits offered by this job

Flexible working arrangements

Family-friendly policies

On campus gym and facilities

Professional development offerings

Employee assistance program & private:

Health plan (Bupa)

Job summary

The University of Canberra is seeking an HDR Coordinator to support a vibrant community of HDR students and supervisors across the Faculty of Design, Technology and Society (DTS) / Faculty of Arts and Design (FAD). The HDR Coordinator will contribute to the administration and delivery of programs that enhance the HDR student experience and research culture.

Working closely with the Director, Graduate Research and reporting to the Senior Research Coordinator, this role provides an exciting

Qualifications

• Demonstrated experience in administration, customer service or stakeholder engagement.
• Excellent organisational and time management skills.
• Ability to remain calm, professional and solution-focused in high-pressure environments.
• Proven experience managing challenging stakeholder interactions with empathy and professionalism.
• High attention to detail and ability to maintain accurate records and databases.
• Strong problem-solving skills and a proactive approach to continuous improvement.
• Ability to work both independently and collaboratively with sound judgement.

Responsibilities

• Build effective relationships with HDR students, supervisors, academic leaders and staff.
• Serve as primary contact for Faculty HDR students and respond to enquiries.
• Support HDR candidature processes to ensure timely, accurate support.
• Assist with Faculty scholarship processes.
• Develop and distribute communications to HDR students and Faculty stakeholders.
• Monitor and manage the Faculty HDR email inbox and escalate matters as needed.
• Organise HDR events including seminars, workshops, and conferences.
• Administer HDR initiatives including mentoring programs and student travel support.

Skills

Administration experience

Customer service

Stakeholder engagement

Organisational skills

Problem solving

Independent & collaborative working

Job description

Shape Student Success Through Industry Engagement UC Level 5, Salary Range $81,918 pa - $93,070 pa plus 17% Super Full Time, Fixed Term Until 28 January 2028

Job no: 504940
Work type: Professional
Location: Bruce
Categories: Administration, Student Support

University of Canberra is more than a university, it's a community committed to shaping a better world through education, research, and opportunity with a strong commitment to inclusivity and reducing inequalities. Our vibrant campus in Australia's capital city is a hub of innovation & opportunity. Ranked number one in Canberra for graduate outcomes and student support, UC values progress over perfection, inclusion over competition, and real-world impact over prestige. If you're looking for a career that matters, where you can belong, grow, and help shape what's next, you'll find your place at UC.

About the opportunity

Supporting a vibrant community of HDR students and supervisors across the Faculty of Design, Technology and Society (DTS) / Faculty of Arts and Design (FAD), the HDR Coordinator will contribute to the administration and delivery of programs that enhance the HDR student experience and research culture.

Working closely with the Director, Graduate Research and reporting to the Senior Research Coordinator, this role provides an exciting opportunity to develop expertise in graduate research administration, stakeholder engagement, and higher education operations within a research environment.

Key Responsibilities

• Build effective working relationships with HDR students, supervisors, academic leaders and professional staff to support positive student outcomes.
• Serve as the primary point of contact for Faculty HDR students and respond to enquiries
• Support HDR candidature processes to ensure students receive timely, accurate and responsive support throughout their research journey
• Assist with Faculty scholarship processes
• Develop and distribute communications to HDR students and Faculty stakeholders through a range of channels including Canvas, websites, newsletters and social media.
• Monitor and manage the Faculty HDR email inbox, coordinating responses and escalating matters.
• Organise and support HDR events including seminars, workshops, bootcamps, symposia, conferences, onboarding, orientation and other Faculty engagement activities.
• Administer HDR initiatives including mentoring programs, candidature allowances and student travel support.

About you

• Demonstrated experience in administration, customer service or stakeholder engagement.
• Excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• Demonstrated ability to remain calm, professional and solution-focused in high-pressure environments.
• Proven experience managing challenging stakeholder interactions with empathy and professionalism.
• High attention to detail and the ability to maintain accurate records and databases.
• Strong problem-solving skills and a proactive approach to continuous improvement.
• Demonstrated ability to work both independently and collaboratively, exercising initiative, sound judgement and accountability in the delivery of work outcomes.

The University offers excellent conditions and benefits which can be explored on our " Work at UC " site which includes:

• Flexible working arrangements
• Family-friendly policies
• On campus Gym, Medical services, Cafes, Post office, Supermarket and Early Childhood Education and Care facilities.
• Professional Development offerings (study assistance, corporate programs and discounts)
• Access to Employee Assistance Program and a corporate private Health Plan (Bupa)

Working rights

Applicants who wish to apply for this position must have valid working rights at the time of submission.

WWVP

The University of Canberra is committed to the safety of vulnerable and young people. As such, successful applicants will be required to have a current ACT working with vulnerable people registration. For further details on how to apply please click https://www.accesscanberra.act.gov.au