HDR Programs & Student Experience Lead (Flexible Work)

University of Canberra; Australian Capital Territory; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Family-friendly policies

On-campus gym and facilities

Professional development

Employee private health plan (Bupa)

Job summary

The University of Canberra is seeking an HDR Coordinator to support HDR students and supervisors across the Faculty of Design, Technology and Society (DTS) and the Faculty of Arts and Design (FAD). The role contributes to the administration and delivery of programs that enhance the HDR student experience and research culture.

Working closely with the Director, Graduate Research and reporting to the Senior Research Coordinator, the HDR Coordinator develops expertise in graduate research

Qualifications

• Demonstrated experience in administration, customer service or stakeholder engagement.
• Excellent organisational and time management skills with competing priorities.
• Ability to stay calm, professional and solution‑focused in high‑pressure environments.
• Proven experience managing challenging stakeholder interactions with empathy and professionalism.
• High attention to detail and ability to maintain accurate records and databases.
• Strong problem‑solving skills and proactive continuous improvement mindset.
• Ability to work independently or collaboratively with initiative and accountability.

Responsibilities

• Build relationships with HDR students, supervisors, academic leaders and staff to support student outcomes.
• Serve as the primary contact for Faculty HDR students and respond to enquiries.
• Support HDR candidature processes to ensure timely, accurate support throughout the research journey.
• Assist with Faculty scholarship processes.
• Develop and distribute communications to HDR students and Faculty stakeholders via Canvas, websites, newsletters and social media.
• Monitor and manage the HDR email inbox, coordinating responses and escalation as needed.
• Organise HDR events including seminars, workshops, bootcamps, symposia, conferences and onboarding.
• Administer HDR initiatives including mentoring programs, candidature allowances and travel support.

Skills

Administration

Customer service

Stakeholder engagement

Organisational skills

Time management

Problem solving

Independent and collaborative work

Tools

CRM systems

Databases

Canvas

Job description

The University of Canberra is seeking an HDR Coordinator to support HDR students and supervisors across the Faculty of Design, Technology and Society (DTS) and the Faculty of Arts and Design (FAD). The role contributes to the administration and delivery of programs that enhance the HDR student experience and research culture.

Working closely with the Director, Graduate Research and reporting to the Senior Research Coordinator, the HDR Coordinator develops expertise in graduate research