Assistant Manager - Balaclava Hotel

Endeavour Group; Melbourne; Hybride; AUD 60 000 - 76 000; Plein temps

Avantages offerts par ce poste

Exclusive discount card for ALH Hotels

Endeavour Wellbeing Support (EAP)

Discounts at partner Woolworths brands

Résumé du poste

Endeavour Group is seeking an Assistant Manager for the Balaclava Hotel to lead daily floor operations, coordinate with senior leaders, and inspire a capable team during peak times. You’ll drive guest satisfaction, maintain high service standards, and ensure smooth opening to close service.

This hands-on role requires an RSA/RSG, RMLV, and Approved Managers Licence, with a focus on safety, teamwork, and a lively pub atmosphere. Apply to join a supportive, growth-oriented hospitality network.

Qualifications

• Hands-on hospitality experience and supervisory exposure preferred.
• Current RSA/RSG, RMLV and Approved Managers Licence required by state regulations.
• Ability to manage shift pacing, mentor staff and maintain pub standards across areas

Responsabilités

• Lead daily shift operations on the floor, ensuring guest satisfaction and smooth service.
• Mentor a team of floor staff and coordinate with senior venue leadership for pacing and service delivery.
• Oversee operations from open to close, addressing issues to maintain a great pub vibe.
• Manage safety and compliance during all shifts, including stock movement and deliveries.
• Represent the pub with energy, positivity and strong guest relations during peak periods

Description du poste

About the Role

Assistant Manager | Balaclava Hotel

If you are a driven hospitality manager who thrives in the thick of peak trade and loves the banter of an authentic suburban pub, the Balaclava Hotel offers the perfect stage for your career. From packed dinner rushes in the bistro and roaring game-day crowds in the sports bar to delivering dedicated host service in our gaming room, this role puts you right at the helm of daily shift operations.

You won't be cooped up in a back office, you'll be out front leading from the floor. Working alongside our collaborative group of Assistant Managers, you’ll partner with senior venue leadership to direct shift pacing, mentor an energetic floor crew, build lasting connections with our regulars, and ensure our standards stay sharp from open to close.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You’ve learned from great managers and now you’re ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You’ve got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

If you’re keen to learn, lead, and laugh while making this pub the best spot in town – we’d love to hear from you.

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands.
• Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.