Assistant Manager - Balaclava Hotel

ALH Hotels; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Exclusive ALH Hotels discount card

Discounts at Woolworths brands

Wellbeing support (EAP)

Job summary

Balaclava Hotel in Cairns is seeking a driven Hospitality Assistant Manager to lead daily floor operations during peak trade across the pub, bistro, sports bar and gaming room.

You will work from the front, mentor a lively team, partner with senior venue leadership to pace shifts, maintain high standards, and deliver outstanding guest experiences. RSA/RSG, RMLV and Approved Manager licences are required.

Qualifications

• Hands-on hospitality experience in bar, bistro, or gaming rooms.
• Supervisory or team-lead background.
• Current RSA/RSG, RMLV and Approved Managers Licence as per state requirements.
• Strong people skills and the ability to stay calm under peak trade.

Responsibilities

• Lead daily shift operations across the pub, bistro, sports bar and gaming room.
• Direct shift pacing and mentor a energetic floor crew.
• Build lasting connections with regulars and uphold brand standards from open to close.
• Handle hiccups before they become headaches and keep the vibe positive.
• Collaborate with Assistant Managers and senior leadership to deliver outstanding guest service.

Skills

People leadership

Team mentoring

Customer service

Shift management

Communication

Education

RSA/RSG

RMLV

Approved Managers Licence

Job description

If you are a driven hospitality manager who thrives in the thick of peak trade and loves the banter of an authentic suburban pub, the Balaclava Hotel offers the perfect stage for your career. From packed dinner rushes in the bistro and roaring game-day crowds in the sports bar to delivering dedicated host service in our gaming room, this role puts you right at the helm of daily shift operations.

You won't be cooped up in a back office, you'll be out front leading from the floor. Working alongside our collaborative group of Assistant Managers, you’ll partner with senior venue leadership to direct shift pacing, mentor an energetic floor crew, build lasting connections with our regulars, and ensure our standards stay sharp from open to close.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You’ve learned from great managers and now you’re ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You’ve got a current RSA/RSG, RMLV and Approved Managers Licenceas per state requirements

If you’re keen to learn, lead, and laugh while making this pub the best spot in town – we’d love to hear from you.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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