Hands-on Onsite IT Support Specialist

Fls Global; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Fls Global is seeking an IT Onsite Specialist for Pinkenba, AU, to provide hands-on Level 2 IT support at local sites. You will resolve hardware/software issues, manage devices, and support onboarding/offboarding while coordinating with remote teams.

Ideal candidates have 3–5 years in onsite IT support, strong Windows/M365 knowledge, and experience with IT assets and ServiceNow. The role is fully onsite with potential regional travel.

Qualifications

• 3–5 years in IT support or desktop support.
• Onsite enterprise IT support experience required.
• Strong knowledge of Windows, M365, mobile devices, printers, and workplace tech.

Responsibilities

• Deliver Level 2 onsite support for hardware, software, connectivity and devices.
• Resolve incidents via ServiceNow while meeting SLAs and documenting tickets.
• Maintain site IT readiness: devices, meeting room tech, network gear, and assets.
• Install, replace, troubleshoot, cabling, racks, reboots, and physical infra tasks.
• Support onboarding/offboarding by deploying and securing IT equipment.
• Coordinate with remote teams and vendors for complex issues and projects.
• Maintain knowledge articles and seek process improvements.

Skills

Windows OS

Microsoft 365

Mobile devices

Printers

Peripherals

Workplace technology

Education

Associate Degree / technical diploma

Tools

ServiceNow

Job description

Fls Global is seeking an IT Onsite Specialist for Pinkenba, AU, to provide hands-on Level 2 IT support at local sites. You will resolve hardware/software issues, manage devices, and support onboarding/offboarding while coordinating with remote teams.

Ideal candidates have 3–5 years in onsite IT support, strong Windows/M365 knowledge, and experience with IT assets and ServiceNow. The role is fully onsite with potential regional travel.